Order Management

MSI Services Pvt Ltd; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru, India seeks an Order Management professional to process international orders and manage returns and credits. You will liaise with customers and US stakeholders, coordinate with third-party couriers, and support inventory and warehouse teams.

The role requires multitasking, strong communication skills, and proficiency in Microsoft Office. Night shifts (9:00 pm to 6:00 am) are mandatory, with emphasis on accuracy and timely issue resolution.

Qualifications

• 1–3 years of experience in an international process; specialization in Order Management is preferred.
• Must possess strong relationship management skills since the role involves liaising with customers and US stakeholders.
• Excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• Strong PC skills and proficiency in Microsoft Office (Excel, Word, Access).

Responsibilities

• Process sales orders for the company’s sales divisions.
• Develop documentation related to support and inventory control.
• Plan inventory control and arrange product distribution.
• Communicate with customers about order status, delays, or issues.
• Loster with third-party delivery services to coordinate deliveries.
• Provide information to warehouse personnel to expedite processing of damaged merchandise.
• Perform duties as required.

Skills

Order management

Relationship management

Multitasking

Communication skills

Tools

Excel

Word

Access

Job description

Processing sales orders for the company's sales divisions.

Developing documentation related to support.

Planning inventory control.

Arranging distribution of products.

Solving problems in cases of product returns.

Placing orders, processing return requests, and entering credits.

quotes, problems, returns, and shipping.

Communicating with customers about order status, any delays, or problems with their requests.

Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.

Providing information and assistance as needed to inventory and warehouse personnel to expedite

processing of damaged and defective merchandise.

Performing additional duties as required or requested.

Desired Candidate Profile

The candidate should possess minimum of 1–3 years of experience in an international process; specialization

in Order Management is preferred.

Should be a fast learner.

The candidate should possess relationship management skills since the job will involve liaising with

customers and US stakeholders.

The candidate should have the ability to multitask, prioritize, learnmore, and be flexible.

Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees

and management.

Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access

(optional).

Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.

Good follow-up skills and strong attention to detail.

Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assume accountability for issues until final resolution.

Flexible to night shifts is mandatory (9:00 pm to 6:00 am).