Senior Admission Counsellor - Study Abroad

upGrad Study Abroad; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

A leading education technology company is hiring for a role focused on engaging potential students through effective communication and lead management. Candidates should have a minimum of 2 years in Edtech sales, preferably related to Study Abroad, and possess strong communication skills to schedule video counselling sessions with admission counsellors. The role demands proficiency in CRM and MS Office for smooth administrative operations, along with a proven ability to meet targets.

Qualifications

• Minimum of 2 years of Edtech-sales experience, preferably in Study Abroad.
• Proven track record of meeting targets in the existing company.
• Experience working a 6-day work week.

Responsibilities

• Engage with assigned leads and initiate contact through the auto dialer system.
• Qualify leads based on interest, needs, and eligibility for programs.
• Schedule Video Counselling (VC) sessions with Admission Counsellors.
• Schedule Video Counselling sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate enrollment.
• Maintain accurate lead interaction and follow-up records in the CRM system.

Skills

Excellent verbal communication skills

Ability to build trust

Basic proficiency in MS Office Suite

CRM management

Persuasion skills

Education

Graduation

Tools

CRM systems

Job description

Responsibilities

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Basic Eligibility Criteria

• Minimum of 2 years of Edtech-sales experience (Study Abroad is a plus), with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

Skills

• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.