Senior Admissions Counsellor - Study Abroad

upGrad Study Abroad; Ahmedabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading Edtech company in India seeks a skilled professional for lead engagement and counseling. The candidate will initiate contact with leads, qualify them for programs, and schedule counseling sessions. Ideal applicants will have at least 2 years of sales experience in the Edtech sector and excellent communication skills. This role offers an opportunity to influence learners' decisions in a supportive environment.

Qualifications

• Minimum of 2 years of Edtech-sales experience, preferably in Study Abroad.
• Proven track record of meeting targets in the current company.
• Currently working as an individual contributor.

Responsibilities

• Engage with assigned leads and initiate contact through the auto dialer system.
• Qualify leads by assessing their interest and eligibility.
• Schedule Video Counselling sessions with Admission Counsellors.

Skills

Excellent verbal communication skills

Ability to listen effectively

Ability to persuade learners

Basic proficiency in MS Office Suite

CRM management

Education

Minimum Graduation

Tools

MS Office Suite

CRM

Job description

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow‑up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

SKILLS

• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.