Senior Admission Counsellor

upGrad Study Abroad; Dadri; On-site; INR 500,000 - 800,000; Full time

Job summary

upGrad Study Abroad is seeking an experienced Edtech Sales professional to engage with leads and facilitate Video Counselling sessions. The ideal candidate will have at least 2 years of Edtech-sales experience and a proven track record in meeting targets.

Responsibilities include qualifying leads, building rapport, and maintaining accurate records in the CRM system. Excellent verbal communication skills and the ability to work a 6-day week are essential for success in this role.

Qualifications

• Minimum of 2 years of Edtech-sales experience, with at least 1 year in a single company.
• Capable of working in a 6-day work week.
• Currently in the role of an individual contributor.

Responsibilities

• Engage with leads and initiate contact through the auto dialer system.
• Qualify leads by assessing interest, needs, and eligibility.
• Schedule Video Counselling sessions with Admission Counsellors.
• Maintain accurate records of lead interactions in the CRM.

Skills

Excellent verbal communication skills

Ability to build trust with potential learners

Basic proficiency in MS Office Suite

Ability to persuade learners towards attending VC

Education

Min Graduation

Tools

CRM management

Job description

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

SKILLS

• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.