Senior Academic Counselor

AnaxionAi; Ernakulam; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

AnaxionAi in India is seeking a Senior Academic Advisor to drive enrollment funnels and mentor junior team members in a hybrid role.

You will lead Honest Intake, run 45-minute counseling sessions, qualify leads, protect schedules, and guide guardians through enrollments. You will also manage fees, handoffs, and KPI reporting.

The ideal candidate has 3–5 years in academic counseling or educational sales, strong coaching instincts, and excellent CRM analytics skills.

Qualifications

• 3–5 years in high-ticket academic counseling or educational sales.
• Coaching experience in training or mentoring sales teams.
• Analytical mindset with CRM data usage.
• Strong domain knowledge of academic trends and curricula.
• Exceptional communication with direct counseling and reporting.

Responsibilities

• Honest Intake & Deep Counseling
• The 45-Minute Session: Run comprehensive counseling sessions at the center.
• Qualify & Firmly Disqualify: Record exactly why a lead is not a fit.
• Protect the Schedule: Enforce strict intake rules and Monday cohorts.
• Secure Enrollments: Walk students through the enrollment agreement and collect signatures.
• Collection & Handoff: Collect the ₹10,000 registration fee and hand off to Operations.
• Fee Ledger Management: Remind for overdue payments and escalate.
• Pauses, Exits & Refunds: Process pauses and explain refunds.
• Post-Completion: Record placement and conduct follow-up calls.
• Coach and mentor Junior Counselors; enforce CRM hygiene.
• Oversee enquiry-to-enrollment funnel and report bottlenecks.
• Handle escalations and student disputes.

Skills

High-ticket counseling

Educational sales

Coaching & QA

CRM analytics

Executive reporting

Tools

CRM software

Job description

We are seeking a high-performing Senior Academic Advisor to drive our enrollment funnel and mentor our junior team. This is a pivotal, hybrid role requiring a combination of advanced consultative sales mastery (Deep Counseling) and leadership capabilities (Coaching, QA, and Funnel Ownership). You will handle complex, high-stakes enrollments, enforce strict operational boundaries, and provide data-driven insights to the Hub Manager/Founder.

Key Responsibilities:

• Honest Intake & Deep Counseling:
• The 45-Minute Session: Run comprehensive counseling sessions at the center (ideally with a parent present). Explain the course architecture and present the reality of the program honestly, explicitly including the demanding aspects that put people off.
• Qualify & Firmly Disqualify: Record exactly why a lead is not a fit. Turn away prospects who require classroom teaching or cannot commit to six days a week—kindly, but firmly.
• Protect the Schedule: Enforce strict intake rules. Cohorts open every Monday. Never promise a start date that is not a Monday, a gate that is not a Thursday or Friday, or a guaranteed job.
• Secure Enrollments: Walk students through the enrollment agreement clause by clause. Secure guardian signatures for students under 18 and guardian contact details for those under 21.
• Collection & Handoff: Collect and receipt the ₹10,000 registration fee. Collect the student's GitHub username and complete the hand-off to the Operations Manager for account creation before the Monday start.
• Fee Ledger Management: Remind students at 7 days overdue and escalate at 21 days. Enforce the strict consequence: they may finish their current module but cannot start the next until cleared. Never threaten portal access or gate access over money.
• Pauses, Exits & Refunds: Process pause requests within the strict 8-week cap. When a student exits, record the date immediately, calmly and accurately explain the refund band, and pass the refund processing to the Operations Manager.
• Post-Completion: Enter the placement record when a student secures a job and conduct the six-month "how did it go" follow-up call.
• Coach and mentor Junior Counselors, standardizing sales scripts and enforcing CRM hygiene.
• Take ownership of the aggregate enquiry-to-enrollment funnel, monitor KPIs, and report bottlenecks to leadership.
• Handle high-priority escalations, student disputes, and third-strike interventions.

What We Are Looking For:

• Proven Track Record: At least 3-5 years of success in high-ticket academic counseling, educational sales, or a similar consultative admissions environment.
• Coaching Instinct: Demonstrated experience in training, QA, or mentoring sales teams.
• Analytical Mindset: Comfortable using CRM data and analytics to track performance and enforce operational rules.
• Domain Expertise: Strong understanding of current academic trends, career pathways, and curriculum structures.
• Exceptional Communication: Mastery of direct, uncompromising counseling techniques and executive-level reporting.