eCommerce Customer Support

Lumina Datamatics; Mumbai; In loco; INR 450.000 - 550.000; Tempo pieno

Descrizione del lavoro

Lumina Datamatics in Mumbai invites an experienced client onboarding and sales-support professional to join our e-commerce operations team. You will coordinate onboarding workflows, ensure smooth integration with our platform, and deliver top-notch service via phone, email, or chat.

You will identify new business opportunities, engage potential clients, and collaborate with internal teams to resolve onboarding and partner-support issues, ensuring a seamless experience for sellers on our

Competenze

• 1-6 years of experience in BPO/Call Centre with focus on e-commerce industry.
• Strong understanding of client handling, client acquisition, and sales service principles.
• Excellent communication skills with ability to work effectively over phone calls or digital channels (email/chat).
• Proficiency in using technology-based tools for managing client relationships.

Mansioni

• Manage client onboarding process, ensuring seamless integration into the company's e-commerce platform.
• Provide exceptional customer service to clients through phone, email, or chat support.
• Identify new business opportunities and develop strategies for acquiring new clients for the company's online marketplace.
• Collaborate with internal teams to resolve issues related to seller onboarding and partner support.

Conoscenze

Client onboarding

Client handling

Sales service

Communication skills

Digital channels

CRM tools

Descrizione del lavoro

Roles and Responsibilities :

• Manage client onboarding process, ensuring seamless integration into the company's e-commerce platform.
• Provide exceptional customer service to clients through phone, email, or chat support.
• Identify new business opportunities and develop strategies for acquiring new clients for the company's online marketplace.
• Collaborate with internal teams to resolve issues related to seller onboarding and partner support.

Job Requirements :

• 1-6 years of experience in BPO/Call Centre environment with a focus on e-commerce industry.
• Strong understanding of client handling, client acquisition, and sales service principles.
• Excellent communication skills with ability to work effectively over phone calls or digital channels (email/chat).
• Proficiency in using technology-based tools for managing client relationships.