Sea import customer service

Zodiac HR Consultants; Mumbai; Hybrid; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

Zodiac HR Consultants in Kandivali, Mumbai seeks an Sea Import Customer Service Executive to manage end-to-end import activities and keep customers informed from arrival to delivery.

The role requires strong knowledge of FCL/LCL imports, excellent communication, and coordination with shipping lines, agents, and internal teams to ensure timely clearance and delivery.

Qualifikationen

• Experience in Sea Import Customer Service / Freight Forwarding / Logistics.
• Good knowledge of import shipment processes and documentation.
• Experience handling FCL/LCL import shipments will be preferred.
• Knowledge of shipping lines, customs clearance, delivery orders, and transportation processes.
• Strong communication and customer-handling skills.

Aufgaben

• Handle end-to-end Sea Import Customer Service activities for FCL and LCL shipments.
• Coordinate with customers regarding shipment status, arrival details, documentation, and delivery schedules.
• Provide regular shipment updates to customers from arrival until final delivery.
• Coordinate with shipping lines, overseas agents, customs brokers, transporters, and internal operations teams.
• Track vessel schedules, ETA, arrival notices, and shipment milestones.
• Obtain and verify import documents required for customs clearance and delivery.
• Coordinate with the documentation and customs clearance team for timely clearance of shipments.
• Share arrival notices, delivery orders, and other relevant shipment documents with customers.
• Follow up on pending documents, payments, customs clearance, and delivery requirements.
• Handle customer queries and resolve shipment-related issues promptly.
• Coordinate with the transport team for timely delivery of cleared cargo.
• Maintain accurate shipment records and update internal systems regularly.
• Prepare and share shipment status reports with customers and management.
• Ensure timely invoicing and follow-up for outstanding documentation or operational requirements.
• Build and maintain good relationships with customers through regular communication and effective coordination.

Kenntnisse

Sea Import

Customer Service

MS Excel

MS Office

Communication

Coordination

Jobbeschreibung

Sea Import Customer Service

Job Responsibilities

• Handle end-to-end Sea Import Customer Service activities for FCL and LCL shipments.
• Coordinate with customers regarding shipment status, arrival details, documentation, and delivery schedules.
• Provide regular shipment updates to customers from arrival until final delivery.
• Coordinate with shipping lines, overseas agents, customs brokers, transporters, and internal operations teams.
• Track vessel schedules, ETA, arrival notices, and shipment milestones.
• Obtain and verify import documents required for customs clearance and delivery.
• Coordinate with the documentation and customs clearance team for timely clearance of shipments.
• Share arrival notices, delivery orders, and other relevant shipment documents with customers.
• Follow up on pending documents, payments, customs clearance, and delivery requirements.
• Handle customer queries and resolve shipment-related issues promptly.
• Coordinate with the transport team for timely delivery of cleared cargo.
• Maintain accurate shipment records and update internal systems regularly.
• Prepare and share shipment status reports with customers and management.
• Ensure timely invoicing and follow-up for outstanding documentation or operational requirements.
• Build and maintain good relationships with customers through regular communication and effective coordination.

Candidate Profile

• Experience in Sea Import Customer Service / Freight Forwarding / Logistics.
• Good knowledge of import shipment processes and documentation.
• Experience handling FCL/LCL import shipments will be preferred.
• Knowledge of shipping lines, customs clearance, delivery orders, and transportation processes.
• Strong communication and customer-handling skills.
• Good coordination and follow-up skills.
• Good knowledge of MS Excel and MS Office.
• Ability to handle multiple shipments and work within deadlines.
• Experience with an international freight forwarder or customs broker will be an advantage.

Location: Kandivali

Position: Sea Import Customer Service Executive