Role : SAM Analyst Location : Bangalore
Competitive Salary & Benefits
We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
The SAM Analyst, Microsoft and Enterprise is responsible for operational software asset management across Microsoft and related enterprise software platforms. The role supports compliance, licence reconciliation, entitlement management, reporting, and optimisation activity, ensuring that deployed software is accurately tracked and aligned to contractual entitlements.
Key responsibilities
- Track and manage Microsoft licensing across M365, SQL Server, and Windows Server environments.
- Maintain enterprise agreement entitlement records and associated licensing data.
- Monitor Copilot deployment and related licence usage to support governance and optimisation.
- Prepare true-up and true-down data for enterprise agreements and licensing reviews.
- Reconcile software discovery data against entitlement records within the SAM platform.
- Support production of monthly ELP reports and more frequent reconciliation for high-risk Microsoft products where required.
- Maintain accurate records of software purchases, entitlements, metric definitions, and compliance evidence.
- Identify unused, duplicate, or under-utilised licences for reclamation and right-sizing.
- Support ad-hoc reporting requests relating to software compliance and licensing status.
- Contribute to vendor audit readiness by maintaining supporting evidence and reliable licensing records.
- Work with stakeholders to improve data quality and ensure that newly deployed software is correctly reflected in entitlement and compliance records.
Key accountabilities
- Accuracy of Microsoft and enterprise software licensing records
- Timely completion of licence reconciliation and reporting activities
- Identification of compliance risks and optimisation opportunities
- Maintenance of audit-ready entitlement and deployment evidence
Key deliverables
- Monthly ELP inputs and compliance reports
- Enterprise agreement licensing records
- True-up and true-down support data
- Utilisation and reclamation analysis
- Audit support evidence for Microsoft and related enterprise vendors
Required skills and experience
- Experience in software asset management or software licensing administration
- Good understanding of Microsoft licensing models, including M365, SQL Server, and Windows Server
- Experience working with enterprise agreements and entitlement records
- Familiarity with software discovery, reconciliation, and compliance reporting processes
- Strong analytical skills and attention to detail
- Ability to work with structured datasets, reporting outputs, and governance processes
Desirable skills and experience
- Experience with ServiceNow SAM
- Knowledge of Copilot licensing governance and optimisation
- Experience supporting vendor audits or compliance reviews
- Familiarity with enterprise software licensing beyond Microsoft