ServiceNow SAM Analyst

Verdantas - India Careers; Pune District; Presencial; INR 1 200 000 - 2 000 000; Tempo integral

Resumo da oferta

Verdantas - India Careers seeks a ServiceNow SAM Analyst/Administrator to manage software licensing, compliance, renewals, optimization, and reporting in ServiceNow, driving cost savings and effective software governance. You will maintain entitlement records, validate data, coordinate discovery, and analyze usage to identify over- or under-licensed products.

Build cases for optimization and renewal right-sizing, tracking savings and value.

Qualificações

• Bachelor’s degree in information technology, business, finance, supply chain, or a related field, or equivalent professional experience.
• 3+ years of experience in Software Asset Management, IT Asset Management, Software Licensing, Procurement, or related fields.
• Hands-on experience with ServiceNow SAM (SAM Professional preferred).
• Experience managing software entitlements, allocations, usage, reconciliation, reclamation, renewals, and compliance.
• Strong knowledge of software licensing, subscription models, and major publisher licensing programs.
• Experience with reporting, dashboards, data analysis, and optimization initiatives.
• Familiarity with ServiceNow ITAM/HAM/ITSM, CMDB, Discovery, and vendor audit support. Proficiency in Excel, Power BI, or similar analytics tools.
• ServiceNow, ITIL, SAM, or ITAM certifications preferred.

Responsabilidades

• ServiceNow SAM Administration and Data Management: manage entitlements, license metrics, contracts, and supporting documentation.
• Validate imported data, resolve data-quality issues, and maintain relationships among models, entitlements, installations, users, devices, contracts, and allocations.
• Coordinate discovery, normalization, reconciliation, and integration with platform, endpoint, procurement, and application teams.
• Investigate reconciliation exceptions and data issues affecting license positions and reporting.
• Software Usage and Investment Optimization: analyze usage, assignments, installations, and license consumption to identify over- or under-licensed products.
• Build business cases for license recovery, reallocation, and renewal right-sizing; track savings and value.
• Prioritize optimization opportunities based on financial impact, feasibility, and business risk.
• Reporting, Analytics, and Governance: create dashboards, reports, and KPIs on spend, utilization, compliance, and renewal exposure.
• Provide actionable reporting to technology leaders, Procurement, Finance, and stakeholders.
• Renewals, Compliance, and Stakeholder Partnership: support renewals by evaluating entitlements, usage, growth and contract terms.
• Conduct license position reviews, assist audits, and collaborate with Procurement/Finance on spend visibility.
• Work with application owners to validate demand and communicate findings in business terms.
• Communicate recommendations and next steps to drive optimization actions.
• Establish governance models and ensure audit readiness.

Conhecimentos

ServiceNow SAM

Data governance

License optimization

Data quality

Reconciliation

Stakeholder collaboration

Excel / Power BI

Procurement coordination

Formação académica

Bachelor’s degree in IT / business / finance / supply chain or related field

Equivalent professional experience

Ferramentas

Excel

Power BI

ServiceNow

Descrição da oferta de emprego

We at Verdantas, looking for a ServiceNow SAM Analyst/Administrator to manage software licensing, compliance, renewals, optimization, and reporting in ServiceNow, driving cost savings and effective software governance.

Key Responsibilities:

ServiceNow SAM Administration and Data Management

• Manage and maintain software entitlement records in ServiceNow SAM, including entitlement uploads, license metrics, publisher data, contracts, maintenance terms, purchase details, and supporting documentation.
• Validate imported data, resolve data-quality issues, and maintain accurate relationships among software models, entitlements, installations, users, devices, contracts, and allocations.
• Coordinate software discovery, normalization, reconciliation, and integration activities with platform, endpoint, infrastructure, procurement, and application teams.
• Investigate reconciliation exceptions, incomplete records, duplicate data, and other issues that affect the reliability of license positions and reporting.

Software Usage and Investment Optimization

• Analyze software usage, assignments, installations, and license consumption to identify unused, underused, duplicated, or over-licensed products.
• Build business cases and recommendations for license recovery, reallocation, subscription downgrades, contract consolidation, and renewal right-sizing.
• Prioritize optimization opportunities based on financial impact, feasibility, business risk, contractual constraints, and user need.
• Track realized savings, cost avoidance, recovered licenses, redeployment value, and other benefits that demonstrate the return on the SAM program and ServiceNow SAM investment.

Reclamation and Lifecycle Processes

• Design, configure, test, and monitor software reclamation rules and workflows based on approved usage thresholds and business requirements.
• Coordinate user notifications, manager or application-owner approvals, uninstall activities, license recovery, reallocation, and exception handling.
• Establish repeatable processes for software request, approval, fulfillment, allocation, harvesting, renewal, and retirement.
• Review reclamation results and tune rules to improve recovery rates while minimizing disruption to users and business operations.

Reporting, Analytics, and Governance

• Create and maintain dashboards, scheduled reports, and KPIs covering software spend, utilization, compliance, renewal exposure, reclamation, savings, data quality, and process performance.
• Provide clear, actionable reporting to technology leaders, Procurement, Finance, application owners, and business stakeholders.
• Develop SAM standards, procedures, controls, documentation, and ownership models that support consistent execution and audit readiness.
• Monitor SAM performance, identify process gaps, and maintain a prioritized improvement roadmap.

Renewals, Compliance, and Stakeholder Partnership

• Support software renewals by comparing entitlements, allocations, usage, growth trends, business demand, and contract terms before purchase commitments are made.
• Perform effective license position reviews and support internal compliance assessments, publisher reviews, and software‑audit response activities.
• Partner with Procurement and Finance to improve visibility into software commitments, spend, renewal timing, and optimization opportunities.
• Work with application owners and business leaders to validate demand, address exceptions, and implement approved optimization actions.
• Communicate findings in practical business terms, including financial impact, operational considerations, risk, and recommended next steps.

Education and Experience:

• Bachelor’s degree in information technology, business, finance, supply chain, or a related field, or equivalent professional experience.
• 3+ years of experience in Software Asset Management, IT Asset Management, Software Licensing, Procurement, or related fields.
• Hands‑on experience with ServiceNow SAM (SAM Professional preferred).
• Experience managing software entitlements, allocations, usage, reconciliation, reclamation, renewals, and compliance.
• Strong knowledge of software licensing, subscription models, and major publisher licensing programs.
• Experience with reporting, dashboards, data analysis, and optimization initiatives.
• Familiarity with ServiceNow ITAM/HAM/ITSM, CMDB, Discovery, and vendor audit support. Proficiency in Excel, Power BI, or similar analytics tools.
• ServiceNow, ITIL, SAM, or ITAM certifications preferred.