Salesforce Project Manager

Hexaware Technologies Limited; Ahmedabad, Chennai, Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

Hexaware Technologies Limited is seeking a Senior Delivery Manager to lead complex Salesforce/CRM programs across multiple workstreams. The role emphasizes governance, risk management and strong stakeholder collaboration to ensure timely, quality delivery.

Candidates should bring 10+ years of delivery experience, Salesforce expertise, and proficiency in Agile, Scrum and hybrid methods. Experience with budget tracking and cross-functional governance is essential.

Qualifications

• 10+ years of technology project or program delivery experience.
• Experience managing Salesforce or comparable CRM programs.
• Knowledge of Agile, Scrum and hybrid delivery methods.
• Experience coordinating multiple workstreams and vendors.
• Experience with release planning, UAT and production readiness.
• Ability to maintain RAID logs and executive status reports.
• Experience with budgeting and forecast tracking.
• Familiarity with Salesforce delivery concepts, CI/CD and platform releases.
• Strong stakeholder management and negotiation skills.
• Ability to bring structure to ambiguity while preserving architecture ownership.

Responsibilities

• Own delivery of complex enterprise implementations.
• Lead Salesforce/CRM programs with multiple workstreams.
• Apply governance proportional to delivery risk.
• Coordinate development, data migration, security and testing workstreams.
• Plan releases, coordinate environments and ensure production stabilization.
• Maintain integrated plans, RAID logs and decision records.
• Manage resources, budgets and vendor delivery.
• Provide executive-level communication and reports.

Skills

Enterprise delivery

Salesforce program management

Agile/Scrum/hybrid delivery

Dependency management

Release planning/UAT

Risk/RAID management

Budget/forecast tracking

Salesforce delivery concepts

Stakeholder management

Ambiguity handling

Education

Bachelor's degree in Business/IS/CS/Engineering

PMP/PRINCE2/CSM/SAFe certification

Salesforce certification

Tools

Azure DevOps

Jira

ServiceNow

Portfolio reporting tools

Job description

Location: All Hexaware Locations

Notice Period: Immediate to 15 Days

Required Skills and Experience

• Overall 10+ years of technology project or program delivery experience, including ownership of complex enterprise implementations.
• Demonstrated experience managing Salesforce or comparable CRM/platform programs with multiple business and technical workstreams.
• Strong knowledge of Agile, Scrum and hybrid delivery methods, with the judgment to apply governance proportionate to delivery risk.
• Experience managing dependencies across application development, integrations, data migration, security, testing, infrastructure, vendors and operational support.
• Experience with release planning, environment coordination, UAT, defect management, deployment readiness and production stabilization.
• Ability to maintain integrated plans, RAID logs, decision records, change controls, status reports and executive-level communications.
• Experience with resource and capacity planning, budget or forecast tracking and vendor-delivery management.
• Working understanding of Salesforce delivery concepts including configuration and development, environments, integrations, data, security, CI/CD and platform releases.
• Excellent stakeholder management, facilitation, negotiation and escalation skills across business, engineering and leadership audiences.
• Ability to bring structure to ambiguity, protect delivery focus and make trade-offs visible without taking ownership away from product or architecture roles.

Preferred Qualifications

• Bachelors degree in Business, Information Systems, Computer Science, Engineering or a related discipline, or equivalent relevant experience.
• PMP, PRINCE2, Certified ScrumMaster, SAFe or comparable delivery certification.
• Salesforce certification or demonstrated experience delivering Sales Cloud, Service Cloud, mobile, integration or data-migration initiatives.
• Experience in financial services, investment management, banking or another regulated industry.
• Experience with Azure DevOps, Jira, ServiceNow, portfolio reporting or equivalent enterprise delivery tools.
• Experience managing global teams, third-party vendors and work that requires architecture, security, risk or production-governance approvals.