Salesforce Business Analyst

Hexaware Technologies Limited; Ahmedabad, Chennai, Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Hexaware Technologies Limited seeks a seasoned Business Analyst to drive Salesforce initiatives across Hexaware locations. You will translate complex business needs into clear user stories, collaborate with product and tech teams, and lead end-to-end UAT and validation.

The ideal candidate has 8+ years in business analysis or functional consulting with strong Salesforce Sales Cloud and Service Cloud expertise, plus excellent communication to liaise with stakeholders in a regulated enterprise.

Qualifications

• 8+ years of experience in Business Analysis, Product Analysis, or Functional Consulting with Salesforce initiatives.
• Hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud, including configuration, data models, automation, security, and reporting.
• Ability to translate complex business requirements into clear, testable user stories and acceptance criteria.
• Experience in process modeling, data mapping, requirements traceability, fit-gap/impact analysis, and stakeholder facilitation.
• Experience supporting integrations, data migration, reconciliation, and cross-system business processes.
• Experience planning and coordinating UAT, managing defects, and validating end-to-end outcomes.
• Knowledge of Agile/Scrum methodologies and backlog management tools such as Azure DevOps.
• Excellent written, verbal, and visual communication skills to facilitate discussions across stakeholders.
• Ability to manage ambiguity, identify missing requirements, prioritize competing needs, and challenge proposed solutions.
• Experience in a regulated enterprise environment with emphasis on controls, data quality, compliance evidence, and operational supportability.

Skills

Business Analysis

Requirements Elicitation

Stakeholder Management

Agile/Scrum

User Stories

End-to-end Validation

Education

Bachelor's degree

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Azure DevOps

Microsoft 365/Outlook integration

Agentforce

Data Cloud/Data 360

Job description

Location: All Hexaware Locations

Notice Period: Immediate to 15 Days

Required Skills and Experience

• Overall 8+ years of experience in Business Analysis, Product Analysis, or Functional Consulting, including substantial experience in Salesforce initiatives.
• Hands‑on functional knowledge of Salesforce Sales Cloud and Service Cloud, with the ability to understand configuration concepts, data models, automation, security, and reporting.
• Demonstrated experience in translating complex business requirements into clear, testable user stories and acceptance criteria.
• Experience in process modeling, data mapping, requirements traceability, fit‑gap analysis, impact analysis, and stakeholder facilitation.
• Experience supporting integrations, data migration, reconciliation, and cross‑system business processes.
• Experience planning and coordinating UAT, managing defects, and validating end‑to‑end business outcomes.
• Knowledge of Agile/Scrum methodologies and backlog management tools such as Azure DevOps or equivalent platforms.
• Excellent written, verbal, and visual communication skills, with the ability to facilitate discussions across business and technical stakeholders.
• Ability to manage ambiguity, identify missing requirements, prioritize competing needs, and constructively challenge proposed solutions.
• Ability to work in a regulated enterprise environment with a focus on controls, data quality, compliance evidence, and operational supportability.

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent relevant experience.
• Salesforce certifications such as Administrator, Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.
• Experience in Financial Services, Investment Management, Banking, or other regulated industries.
• Experience with Salesforce Mobile capabilities, Microsoft 365/Outlook integration, marketing platforms, analytics tools, or enterprise data platforms.
• Familiarity with Agentforce, Data Cloud/Data 360, and human‑in‑the‑loop business processes.
• Experience working with distributed business and technology teams, as well as external vendors.