Sales Trainer

Indus Management Consultants; Gwalior District, Pune District, Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Airtel is seeking a Sales Trainer for Broadband Sales to train Sales Executives who sell broadband connections to households and SMEs. The role combines classroom training and field coaching to enhance product knowledge, sales skills, and customer engagement.

The trainer will conduct online and offline sessions, monitor buddying progress, and deliver refresher programs to improve productivity and incentive earnings.

Qualifications

• 4+ years of sales experience is required.
• Strong coaching and mentoring abilities.
• Excellent communication and presentation skills.
• Basic proficiency in Microsoft Excel.

Responsibilities

• New Joiner Training for Sales Executives: 5 days classroom training and 20 days of buddying (on-the-job coaching).
• Classroom Training (Online & Offline): product, process, and sales-skills modules; reference generation and upsell concepts.
• On-the-Job Coaching (Buddying): assign mentors, track progress, and ensure application of learning.
• Refresher Training Programs: classroom and field coaching for underperforming staff; address gaps and boost productivity.
• New Product & Process Training: cascade information on new offers and process changes.

Skills

Sales experience

Coaching

Communication

Presentation skills

MS Excel

Laptop ownership

Two-wheeler ownership

Education

Graduate in any discipline

Job description

JOB DESCRIPTION

Position: Sales Trainer Broadband Sales

Role Overview:

This is a Sales Training position responsible for training Airtel Sales Executives who sell Broadband Connections directly to household customers and SMEs. The role involves a combination of classroom training and on-the-job coaching to improve sales performance, product knowledge, and customer engagement skills.

Key Training Responsibilities

1. New Joiner Training New Sales Executives will undergo:

• 5 Days of Classroom Training
• 20 Days of Buddying (On-the-Job Coaching)

2. Classroom Training (Online & Offline)

• Product Training - Broadband product features, Internet speed plans, Pricing and package benefits
• Process Training - Customer onboarding through the Airtel App, Sales process compliance and documentation
• Sales Skills Training - Prospecting and lead generation, Customer probing techniques, Product benefit selling, Objection handling and closing techniques
• How to Cultivate & Generate Reference.
• Conducting umbrella activities
• Upselling & Cross-Selling Increased numbers to family & friends.

3. On-the-Job Coaching (Buddying)

• Assign and monitor buddies for new joiners.
• Track buddying progress and provide field coaching.
• Ensure practical application of classroom learning.

4. Refresher Training Programs

• Conduct classroom and field coaching sessions for underperforming Sales Executives.
• Identify performance gaps and provide targeted coaching.
• Support sales teams in improving productivity and incentive earnings. 5. New Product & Process Training
• Cascade information regarding new products, offers, and process changes.

Qualifications Skills Required:

• Minimum 4+ years of sales experience.
• Graduate in any discipline
• Telecom industry experience preferred.
• At least 1 year of experience as a Trainer, or Coach.
• Strong communication skills in English and local vernacular language.
• Excellent coaching, mentoring, and motivational abilities.
• Good presentation and facilitation skills.
• Basic proficiency in Microsoft Excel and computer applications. Mandatory Requirements:
• Must own a Laptop/Computer.
• Must own a Two-Wheeler for field visits.
• Laptop Configuration Requirement: The candidate must have a laptop with the following minimum specifications:
• Processor: Intel Core i5 (10th Generation or above)
• RAM: 16 GB
• Storage: 512 GB SSD Certification & Boot Camp:
• Selected candidates will be required to attend a 12- 15 days Boot Camp Certification Program before deployment.
• Successful completion of the certification is mandatory.