Sales Support Coordinator

Yusen Logistics; Bengaluru; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Yusen Logistics Group in Bengaluru is seeking a proactive Sales Support professional to assist the sales team with freight quotations for Air, Sea, and Land shipments. You will coordinate with shipping lines, airlines, transporters, CHA and overseas agents for rates and shipment updates.

The role requires excellent communication, import/export documentation knowledge, and the ability to manage multiple stakeholders while ensuring timely updates to customers.

Formación

• Strong communication and interpersonal skills.
• Understanding of international freight forwarding procedures.
• Familiarity with import/export documentation.
• Ability to coordinate with multiple stakeholders.
• Customer service orientation and problem-solving.
• Good negotiation and follow-up abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with CRM or logistics software.
• Ability to work under pressure and meet deadlines.

Responsabilidades

• Support the sales team in preparing freight quotations for Air, Sea, and Land shipments.
• Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for rates and shipment updates.
• Follow up with customers regarding quotations, shipment status, and service requirements.
• Maintain customer records, sales reports, and shipment databases in CRM/ERP systems.
• Coordinate with operations and documentation teams to ensure smooth execution of shipments.
• Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB, Delivery Orders, etc.
• Assist the sales team in achieving monthly and yearly sales targets.
• Handle customer inquiries, complaints, and resolve service-related issues promptly.
• Monitor shipment movements and provide regular updates to customers.
• Support business development activities and maintain strong customer relationships.
• Prepare MIS reports, sales performance reports, and management updates.
• Ensure compliance with company SOPs and freight forwarding regulations.

Conocimientos

Communication skills

Interpersonal skills

Documentation knowledge

Stakeholder coordination

Customer service oriented

Negotiation skills

MS Office suite

CRM software

Deadline-oriented

Herramientas

CRM software

Logistics software

Descripción del empleo

Role & responsibilities

• Support the sales team in preparing freight quotations for Air, Sea, and Land shipments.
• Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for rates and shipment updates.
• Follow up with customers regarding quotations, shipment status, and service requirements.
• Maintain customer records, sales reports, and shipment databases in CRM/ERP systems.
• Coordinate with operations and documentation teams to ensure smooth execution of shipments.
• Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB, Delivery Orders, etc.
• Assist the sales team in achieving monthly and yearly sales targets.
• Handle customer inquiries, complaints, and resolve service-related issues promptly.
• Monitor shipment movements and provide regular updates to customers.
• Support business development activities and maintain strong customer relationships.
• Prepare MIS reports, sales performance reports, and management updates.
• Ensure compliance with company SOPs and freight forwarding regulations.

Preferred candidate profile

Good communication and interpersonal skills.

Knowledge of International Freight Forwarding procedures.

Understanding of Import & Export documentation.

Ability to coordinate with multiple stakeholders.

Customer service orientation and problem-solving skills.

Good negotiation and follow-up abilities.

Proficiency in MS Office (Excel, Word, Outlook).

Experience in CRM or logistics software is preferred.

Ability to work under pressure and meet deadlines.