Sales Support Coordinator

Ryan Logitech; Chennai; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Ryan Logitech Pvt Ltd in Chennai is seeking a Sales Support & Coordination professional to assist the sales team with quotations, rate requests, and client presentations. You will coordinate with operations and overseas agents to ensure accurate, competitive pricing and smooth shipments.

The role requires 1–5 years in freight forwarding sales support, with strong MS Office and CRM skills, and a customer-centric approach to maintain long-term relationships.

Formación

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 1–5 years of experience in sales coordination / Inside Sales / Sales Support in freight forwarding (Air/Sea).
• Knowledge of freight forwarding (Air/Sea) and INCOTERMS.

Responsabilidades

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.
• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Conocimientos

Strong communication

MS Office & CRM

Time management

Attention to detail

Customer-centric mindset

Educación

Bachelor's degree in Business Administration / Logistics / Supply Chain

Herramientas

MS Office

CRM systems

Descripción del empleo

Role & responsibilities

Sales Support & Coordination

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms.
• Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management

• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.

Logistics Coordination

• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Coordination with Over-Seas Agent Offices
• Coordination with Air & Sea freight, Import and Export Departments.

Reporting & Documentation

• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Skills & Qualifications

Educational Background

• Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Professional Experience

• 1–5 years of experience in sales coordination / Inside Sales / Sales Support in the field of freight forwarding for Air and Sea Freight.
• Knowledge of freight forwarding(Air/Sea), INCOTERMS.

Core Skills

• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• Detail-oriented with strong analytical and administrative skills.
• Customer-centric mindset with a proactive approach.

Preferred candidate profile

as above