The Closure Specialist is responsible for converting qualified leads into successful admissions/sales by conducting high-quality counselling, follow-ups, and final negotiations. This role focuses on closing deals, achieving monthly targets, and ensuring a smooth onboarding experience for students/clients.
Key Responsibilities
- Handle hot/warm leads and convert them into successful closures.
- Conduct detailed counselling sessions to understand student/client requirements.
- Explain program details, pricing, benefits, and address objections effectively.
- Follow a structured sales funnel to ensure maximum conversions.
- Maintain strong follow-ups through calls, WhatsApp, email, and CRM systems.
- Negotiate and finalize admissions/sales by building trust and urgency.
- Maintain accurate records of leads, conversations, and closures in CRM.
- Achieve weekly and monthly conversion targets.
- Coordinate with the operations/academic team for smooth post-closure onboarding.
- Ensure high customer satisfaction and maintain professional communication at all times.
Required Skills & Qualifications
- Strong communication & persuasive counselling skills.
- Prior experience in closing sales, academic counselling, or inside sales preferred.
- Ability to handle objections and convert leads efficiently.
- Good understanding of CRM tools and follow-up processes.
- Goal-oriented mindset with strong negotiation and interpersonal skills.
Seniority level
Associate
Employment type
Full-time
Job function
Education
Industries
E-Learning Providers