Sales Service Manager

maroplastic ag; India; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Secure future pension and time account

Team events

Top working environment

Job summary

Rommelag Engineering India is seeking a Sales Service Manager to expand the customer base, drive revenue growth, and ensure high customer satisfaction within the assigned region. The role focuses on sales support for service offerings, market development, and long-term customer relationships.

The candidate will handle quotations, order management, and cross-functional collaboration with internal teams. The position requires English and Hindi proficiency, with potential travel to trade fairs and

Qualifications

• Strong sales and business development mindset.
• Proven ability to manage complex projects and customer relationships.
• Experience in selling capital equipment or technical solutions preferred.

Responsibilities

• Identify, acquire and develop customers in the assigned region.
• Prepare quotations and cost calculations; coordinate with service teams.
• Manage orders end-to-end; track projects and payments.
• Maintain high customer satisfaction via phone, email, and on-site support.
• Represent the company at trade fairs and seminars.
• Support agents and partners; training and joint visits.
• Coordinate spare parts, service matters and process improvements.
• Ensure compliance with DIN EN ISO 9001 standards.

Skills

Strong communication

Negotiation skills

Project management

Independent worker

Cross-functional collaboration

Education

Commercial/technical background with sales or business development qualifications

Job description

Rommelag Engineering India – The perfect place to fulfill your needs

Would you like to play an active role in ensuring that people worldwide have access to safe medicines?

Would you like to become part of the Rommelag Group, with over 2,000 employees and worldwide – the one-stop partner for the aseptic filling of liquid pharmaceuticals?

Rommelag Engineering India is engaged in manufacturing of spare parts, moulds, and accessories of State-of-the-Art machines (Blow-Fill-Seal machines) being used in pharmaceutical industries for filling I.V. fluids, ear drops, eye drops, etc, all the leading pharmaceutical companies in India and abroad are the prospective customers/users of this machine.

The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.

These are your responsibilities

Position Overview The Sales Service Manager is responsible for developing and expanding the customer base, driving revenue growth, and increasing customer satisfaction within the assigned sales territory. The role focuses on sales support for all service offerings, market development, and strengthening long-term customer relationships.

Key Responsibilities

1. Customer Acquisition & Market Development Identify, acquire, and develop customers in the assigned sales region.
   Analyze market trends and customer needs (technical, pharmaceutical, commercial) to create business opportunities.
2. Project & Quotation Management Prepare, negotiate, and follow up on quotations and cost calculations.
   Coordinate project financing and collaborate with internal service departments and the Sales Service Assistant.
3. Order Management Manage the complete order cycle: order confirmation, processing, changes, and project tracking.
   Handle overdue/outstanding invoices, reduce complaints, and optimize communication between customers and manufacturing plants.
4. Customer Support & Relationship Management Ensure high customer satisfaction through consistent telephone, email, and on-site support.
   Provide solutions to customer concerns and build strong long-term relationships.
5. Events, Trade Fairs & Seminars Represent the company at trade fairs, seminars, and service-related events.
   Prepare materials and deliver presentations as required.
6. Collaboration with Agents/Partners Manage and support external agents, including training, document sharing, and joint customer visits.
   Assist agents during trade fairs and customer meetings.
7. Support for Sales Service Operations Coordinate with internal teams for spare parts, service matters, complaints, and payment follow-ups.
   Provide guidance for process improvements and faster issue resolution.
8. Compliance & Documentation Perform tasks in compliance with DIN EN ISO 9001 standards.
   Independently execute routine tasks as per work instructions.

Your Skills & Qualifications

Education: Commercial/technical background with additional qualifications in sales or business development.

Experience Several years of experience in selling capital equipment or technical solutions.
Preferably experienced in retrofit/upgrade business.

Languages Strong command of English and Hindi (spoken and written).

Skills & Competencies Strong communication and negotiation skills.
Project management capabilities.
Customer-oriented mindset with problem‑solving abilities.
Ability to work independently and collaborate with cross-functional teams.
Good understanding of technical products or engineering solutions.

Special Role: Additional responsibility as “Lifecycle Manager”

Our Benefits

What we offer you:

• Secure future: A company pension plan and a lifetime working time account give you security for tomorrow.
• Team events: Regular team events and company parties ensure fun and team spirit.
• Top working environment: With employee Wi‑Fi, a cool employee app, breakfast and lunch options at Factory location, and much more.

Have we sparked your interest?

At Rommelag, we are on first-name terms across all hierarchical levels—it's part of our corporate culture. We would be delighted if you would also address us by our first names in your application documents.
Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.
Looking forward to receiving your application: