Sales Service Manager

Rommelag; Marasandra; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Company pension plan

Regular team events

Employee Wi-Fi and meal options

Job summary

A leading engineering firm in Karnataka, India, is looking for a Sales Service Manager to develop and expand the customer base while driving revenue growth. The role involves managing customer acquisition, project management, and ensuring high customer satisfaction through effective communication and support. Candidates should have several years of experience in selling capital equipment or technical solutions, and possess strong command of English and Hindi. The position offers various benefits including a pension plan and team events.

Qualifications

• Several years of experience in selling capital equipment or technical solutions.
• Strong command of English and Hindi (spoken and written).

Responsibilities

• Identify, acquire, and develop customers in the assigned sales region.
• Prepare, negotiate, and follow up on quotations and cost calculations.
• Manage the complete order cycle from confirmation to processing.
• Ensure high customer satisfaction through various support channels.
• Represent the company at trade fairs and seminars.
• Manage and support external agents and partners.
• Coordinate with internal teams for service matters and complaints.
• Perform tasks in compliance with DIN EN ISO 9001 standards.

Skills

Strong communication and negotiation skills

Project management capabilities

Customer-oriented mindset

Problem-solving abilities

Ability to work independently

Good understanding of technical products

Education

Commercial/technical background with sales qualifications

Job description

Overview

Rommelag Engineering India is engaged in manufacturing of spare parts, moulds, and accessories of state-of-the-art machines (Blow-Fill-Seal) used in pharmaceutical industries for filling IV fluids, eye drops, etc. The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.

Position Overview

The Sales Service Manager is responsible for developing and expanding the customer base, driving revenue growth, and increasing customer satisfaction within the assigned sales territory. The role focuses on sales support for all service offerings, market development, and strengthening long-term customer relationships.

Key Responsibilities

• Customer Acquisition & Market Development: Identify, acquire, and develop customers in the assigned sales region. Analyze market trends and customer needs (technical, pharmaceutical, commercial) to create business opportunities.
• Project & Quotation Management: Prepare, negotiate, and follow up on quotations and cost calculations. Coordinate project financing and collaborate with internal service departments and the Sales Service Assistant.
• Order Management: Manage the complete order cycle: order confirmation, processing, changes, and project tracking. Handle overdue/outstanding invoices, reduce complaints, and optimize communication between customers and manufacturing plants.
• Customer Support & Relationship Management: Ensure high customer satisfaction through consistent telephone, email, and on-site support. Provide solutions to customer concerns and build strong long-term relationships.
• Events, Trade Fairs & Seminars: Represent the company at trade fairs, seminars, and service-related events. Prepare materials and deliver presentations as required.
• Collaboration with Agents/Partners: Manage and support external agents, including training, document sharing, and joint customer visits. Assist agents during trade fairs and customer meetings.
• Support for Sales Service Operations: Coordinate with internal teams for spare parts, service matters, complaints, and payment follow-ups. Provide guidance for process improvements and faster issue resolution.
• Compliance & Documentation: Perform tasks in compliance with DIN EN ISO 9001 standards. Independently execute routine tasks as per work instructions.

Qualifications

Your Skills & Qualifications

Education: Commercial/technical background with additional qualifications in sales or business development.

Experience: Several years of experience in selling capital equipment or technical solutions. Preferably experienced in retrofit/upgrade business.

Languages: Strong command of English and Hindi (spoken and written).

Skills & Competencies: Strong communication and negotiation skills. Project management capabilities. Customer-oriented mindset with problem-solving abilities. Ability to work independently and collaborate with cross-functional teams. Good understanding of technical products or engineering solutions.

Special Role: Additional responsibility as “Lifecycle Manager”

Benefits

• Secure future: A company pension plan and a lifetime working time account give you security for tomorrow.
• Team events: Regular team events and company parties ensure fun and team spirit.
• Top working environment: With employee Wi-Fi, a cool employee app, breakfast and lunch options at Factory location, and much more.

EEO Statement

Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.

Have we sparked your interest? Then apply now using our online application form.