Sales Service Manager

Rommelag; Marasandura; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Company pension plan

Team events

Top working environment

Job summary

Rommelag Engineering India is seeking a Sales Service Manager to expand the customer base, drive revenue growth, and boost satisfaction across the assigned sales region. You will lead quotations, cost calculations, and order tracking while coordinating with internal service teams and external agents to secure timely project delivery.

Ideal candidates have a commercial/technical background with sales qualifications, several years of experience selling capital equipment or technical solutions, and

Qualifications

• Commercial/technical background with sales qualifications.
• Several years of experience selling capital equipment or technical solutions; retrofit/upgrade experience preferred.
• Strong command of English and Hindi with excellent communication and negotiation skills.

Responsibilities

• Identify, acquire, and develop customers in the assigned sales region and analyze market needs.
• Prepare, negotiate, and follow up on quotations and cost calculations; coordinate project financing.
• Manage the complete order cycle, including processing, changes, and project tracking; handle overdue invoices.
• Provide high-quality customer support via telephone, email, and on-site visits and build long-term relationships.
• Represent the company at trade fairs, seminars, and service-related events; prepare materials and deliver presentations.
• Collaborate with agents/partners and support joint customer visits and training.
• Coordinate with internal teams for spare parts and service matters; support process improvements and issue resolution.
• Ensure compliance with DIN EN ISO 9001; execute routine tasks per work instructions.

Skills

English

Hindi

Communication

Negotiation

Project management

Customer focus

Cross-functional collaboration

Technical understanding

Education

Commercial/technical background

Sales or business development qualifications

Job description

Rommelag Engineering India – The perfect place to fulfill your needs

Would you like to play an active role in ensuring that people worldwide have access to safe medicines? Would you like to become part of the Rommelag Group, with over 2,000 employees worldwide – the one-stop partner for the aseptic filling of liquid pharmaceuticals?

Rommelag Engineering India is engaged in manufacturing of spare parts, moulds, and accessories of State‑of‑the‑Art machines (Blow‑Fill‑Seal machines) being used in pharmaceutical industries for filling I.V. fluids, ear drops, eye drops, etc. All the leading pharmaceutical companies in India and abroad are the prospective customers/users of this machine.

The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.

Position Overview

The Sales Service Manager is responsible for developing and expanding the customer base, driving revenue growth, and increasing customer satisfaction within the assigned sales territory. The role focuses on sales support for all service offerings, market development, and strengthening long‑term customer relationships.

Key Responsibilities

• Customer Acquisition & Market Development – Identify, acquire, and develop customers in the assigned sales region. Analyze market trends and customer needs (technical, pharmaceutical, commercial) to create business opportunities.
• Project & Quotation Management – Prepare, negotiate, and follow up on quotations and cost calculations. Coordinate project financing and collaborate with internal service departments and the Sales Service Assistant.
• Order Management – Manage the complete order cycle: order confirmation, processing, changes, and project tracking. Handle overdue/outstanding invoices, reduce complaints, and optimize communication between customers and manufacturing plants.
• Customer Support & Relationship Management – Ensure high customer satisfaction through consistent telephone, email, and on‑site support. Provide solutions to customer concerns and build strong long‑term relationships.
• Events, Trade Fairs & Seminars – Represent the company at trade fairs, seminars, and service‑related events. Prepare materials and deliver presentations as required.
• Collaboration with Agents/Partners – Manage and support external agents, including training, document sharing, and joint customer visits. Assist agents during trade fairs and customer meetings.
• Support for Sales Service Operations – Coordinate with internal teams for spare parts, service matters, complaints, and payment follow‑ups. Provide guidance for process improvements and faster issue resolution.
• Compliance & Documentation – Perform tasks in compliance with DIN EN ISO 9001 standards. Independently execute routine tasks as per work instructions.

Your Skills & Qualifications

Education: Commercial/technical background with additional qualifications in sales or business development.

Experience: Several years of experience in selling capital equipment or technical solutions. Preferably experienced in retrofit/upgrade business.

Languages: Strong command of English and Hindi (spoken and written).

Skills & Competencies: Strong communication and negotiation skills. Project management capabilities. Customer‑oriented mindset with problem‑solving abilities. Ability to work independently and collaborate with cross‑functional teams. Good understanding of technical products or engineering solutions.

Special Role: Additional responsibility as “Lifecycle Manager”.

Our Benefits

• Secure future: A company pension plan and a lifetime working time account give you security for tomorrow.
• Team events: Regular team events and company parties ensure fun and team spirit.
• Top working environment: With employee Wi‑Fi, a cool employee app, breakfast and lunch options at Factory location, and much more.

At Rommelag, we are on first‑name terms across all hierarchical levels—it's part of our corporate culture. We would be delighted if you would also address us by our first names in your application documents.

Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.

Looking forward to receiving your application.