Sales Service Manager

maroplastic ag; Obadenahalli; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Company pension plan

Regular team events

Wi-Fi and employee app

Job summary

A leading engineering company in pharmaceuticals is seeking a Sales Service Manager to develop the customer base and improve revenue growth in Karnataka, India. The role involves managing customer relationships, overseeing project management, and providing solutions to customer needs. Applicants should possess a commercial or technical background, experience in capital equipment sales, and strong English and Hindi skills. The position offers a secure future with competitive benefits.

Qualifications

• Several years of experience in selling capital equipment or technical solutions.
• Strong command of English and Hindi (spoken and written).
• Experience in retrofit/upgrade business preferred.

Responsibilities

• Develop and expand the customer base and drive revenue growth.
• Manage customer satisfaction with effective support.
• Prepare and negotiate project quotations and manage the order cycle.

Skills

Strong communication and negotiation skills

Project management capabilities

Customer-oriented mindset

Problem-solving abilities

Ability to work independently

Education

Commercial/technical background

Additional qualifications in sales or business development

Job description

Rommelag Engineering India – The perfect place to fulfill your needs

Would you like to play an active role in ensuring that people worldwide have access to safe medicines?

Would you like to become part of the Rommelag Group, with over 2,000 employees and worldwide – the one-stop partner for the aseptic filling of liquid pharmaceuticals?

Rommelag Engineering India is engaged in manufacturing of spare parts, moulds, and accessories of State‑of‑the‑Art machines (Blow‑Fill‑Seal machines) being used in pharmaceutical industries for filling I.V. fluids, ear drops, eye drops, etc, all the leading pharmaceutical companies in India and abroad are the prospective customers/users of this machine.

The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.

Sounds good? Then apply now in less than 10 minutes – we look forward to hearing from you!

These are your responsibilities

Position Overview The Sales Service Manager is responsible for developing and expanding the customer base, driving revenue growth, and increasing customer satisfaction within the assigned sales territory. The role focuses on sales support for all service offerings, market development, and strengthening long‑term customer relationships.

Key Responsibilities

1. Customer Acquisition & Market Development Identify, acquire, and develop customers in the assigned sales region. Analyze market trends and customer needs (technical, pharmaceutical, commercial) to create business opportunities.

2. Project & Quotation Management Prepare, negotiate, and follow up on quotations and cost calculations. Coordinate project financing and collaborate with internal service departments and the Sales Service Assistant.

3. Order Management Manage the complete order cycle: order confirmation, processing, changes, and project tracking. Handle overdue/outstanding invoices, reduce complaints, and optimize communication between customers and manufacturing plants.

4. Customer Support & Relationship Management Ensure high customer satisfaction through consistent telephone, email, and on‑site support. Provide solutions to customer concerns and build strong long‑term relationships.

5. Events, Trade Fairs & Seminars Represent the company at trade fairs, seminars, and service‑related events. Prepare materials and deliver presentations as required.

6. Collaboration with Agents/Partners Manage and support external agents, including training, document sharing, and joint customer visits. Assist agents during trade fairs and customer meetings.

7. Support for Sales Service Operations Coordinate with internal teams for spare parts, service matters, complaints, and payment follow‑ups. Provide guidance for process improvements and faster issue resolution.

8. Compliance & Documentation Perform tasks in compliance with DIN EN ISO 9001 standards. Independently execute routine tasks as per work instructions.

Your Skills & Qualifications

Education: Commercial/technical background with additional qualifications in sales or business development.

Experience: Several years of experience in selling capital equipment or technical solutions. Preferably experienced in retrofit/upgrade business.

Languages: Strong command of English and Hindi (spoken and written).

Skills & Competencies: Strong communication and negotiation skills. Project management capabilities. Customer‑oriented mindset with problem‑solving abilities. Ability to work independently and collaborate with cross‑functional teams. Good understanding of technical products or engineering solutions.

Special Role: Additional responsibility as “Lifecycle Manager”

Our Benefits

What we offer you:

• Secure future: A company pension plan and a lifetime working time account give you security for tomorrow.
• Team events: Regular team events and company parties ensure fun and team spirit.
• Top working environment: With employee Wi‑Fi, a cool employee app, breakfast and lunch options at Factory location, and much more.

Have we sparked your interest?

Then apply now using our online application form.

At Rommelag, we are on first‑name terms across all hierarchical levels—it's part of our corporate culture. We would be delighted if you would also address us by our first names in your application documents.

Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.

Looking forward to receiving your application: