Sales Operations Manager (Chennai)

iSource I.T. enabled Services; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health Insurance

Cab facility

Food

Incentives

Job summary

iSource I.T. enabled Services in Chennai is seeking a Sales Operations Manager to define quarterly objectives, standardize reporting, and create dashboards for sales executives. The role focuses on enabling the sales team with efficient processes and data-driven insights.

You will drive process improvements, manage CRM and analytics, and lead cross-functional collaboration to optimize lead qualification, forecasting, and sales performance across the organization.

Qualifications

• Solid understanding of how to interact with various teams throughout the organization & Client.
• Strong organizational skills.
• Program management capabilities.
• Proven ability to identify and lead growth enabling initiatives.
• End-to-end ownership of tracking the sales process and conversions throughout the funnel.
• Know when to adjust to improve sales performance down the funnel.
• Built reports informing sales team, managers, and leadership on historical results, current performance, and forecasted results.

Responsibilities

• Define quarterly objectives with senior sales leaders and standardize business reporting.
• Manage the Sales Operations process to enable team productivity.
• Identify bottlenecks in the sales process and implement improvements.
• Increase productivity by simplifying processes and implementing sales automation tools.
• Manage analytics programs to support data-driven decisions.
• Improve our sales process through better measurement and execution.
• Drive tactical planning across the organization near the customer.
• Assist onboarding of current sales development staff.
• Optimize lead qualifications and scoring.

Skills

Business Acumen

Organizational Skills

Pipeline Management

Program Management

Analytics and Reporting

CRM Software

Financial Systems

People Management

Tools

CRM software

Power BI

Microsoft Office

Job description

Sales Operations Manager:

Sales operations managers are responsible for developing and overseeing a smooth, effective sales process to enable the growth of the organizations they support. In other words, sales operations managers and their teams take care of everything reps need to have in place to support their ability to sell.

Roles and Responsibilities:

• Work alongside Chief sales leaders to define quarterly objectives, standardize business reporting, and create dashboards for sales executives
• Manage the Sales Operations process to enable sales team productivity
• Proactively identify bottlenecks in the sales process and find ways to reduce them to make the sales makes the run faster
• Increase sales productivity by simplifying processes and implementing sales automation tools, ex: email prospecting, contract, and management, content enablement software, etc
• Manage metric/analytics programs to help sales leaders make data- backed business decisions
• Improve our sales process through the implementation of better measurement and execution
• Drive tactical planning throughout all levels of the organization closest to the customer
• Executive business process improvement initiatives
• Assist with on-boarding current sales development executive
• Optimize lead qualifications and scoring

Requirements

Required skills:

• Solid understanding of how to effectively leverage and interact with various teams throughout the organization & Client
• Strong organization skills
• Program Management Capabilities
• Proven ability to identify and lead growth enabling initiatives
• Have owned the end-to-end process of tracking the sales process and conversion rates throughout the sales funnel
• Know when its needed to adjust in order to improve sales performance down the funnel
• Built reports that inform sales team, managers, and leadership on historical results, current performance, and expected results in the future

Skills requirement:

• a. Business Acumen
• b. Organizational Skills
• c. Pipeline Management
• d. Program Management
• e. Analytics and Reporting Expertise
• f. Understanding of CRM and Database Software
• g. Experience with Financial Systems
• h. People Management Experience

Roles & Responsibilities

• a. Cross-Functional collaboration b. Sales Data Management c. Sales Forecasting d. Lead Generation e. Performance Management f. Sales Representative Support g. Sales Strategy h. Sales Tem Communications & organization i. Technology Management j. Territory Definition k. Training l. Oversee the sales funnel m. Streamlining and optimizing the sales process n. Selecting, implementing, and managing sales automation tools o. Manage CRM data p. Perform sales forecasting q. Work with sales leadership to develop organizational goals r. Lead a team of sales operations professionals

Desired Candidate Profile

• Should be self-motivated and a self-starter
• Ideally, should have at least 5 years of work experience.
• Should have both excellent verbal and written communication skills and an ability to build rapport.
• Should have experience in team handling.
• Should be detail-oriented with a high level of perseverance and a never say die attitude.
• Should be able to thrive in a performance-driven environment.
• Should have a willingness to learn and have a collaborative approach.
• Should be able to adapt to a long sales cycle and should be able to establish credibility with decision makers of mid to large sized companies.
• Should have an aptitude for learning tech products.Should have a customer-service orientation.

Expertise required in the following:

• a. Advanced Microsoft office, Power Pivots/Power BI hands on would be an additional plus
• b. Attention to detail and excellent analytical skills
• c. Excellent presentation and communication skills
• d. Good project management skills
• e. Good interpersonal skills, able to influence and engender collaboration with senior management
• f. Ability to multi-task, prioritize and deliver against commitments

Role: Sales Operations Management/Business Development/Strategic Planning healthcare/media

Industry Type: ITES/KPO/BPO/Healthcare

Functional Area: Sales, People Management, Business Development

Employment Type: Full Time, Permanent

Benefits

• Health Insurance
• Cab facility
• Food
• Incentives .