Operations Manager Sales

Healing Pharma; Mumbai Suburban; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Healing Pharma seeks an experienced MIS and Sales Operations professional in Mumbai to design and manage sales performance reporting. You will build dashboards, validate data accuracy, automate reports, and support field teams with data-driven insights using Excel, Power BI/Tableau and CRM systems.

The role emphasizes forecasting, planning, and process optimization across pharma sales operations. Strong expertise in Advanced Excel, Power BI/Tableau, and CRM systems is essential, with a track

Qualifications

• 10 years total experience, 5 in pharma sales/operations.
• Strong MIS, reporting and sales analytics background.
• Proficient in Advanced Excel, Power BI/Tableau, and CRM systems.

Responsibilities

• Design, develop and manage MIS reports for sales performance tracking.
• Create dashboards for leadership review.
• Ensure accuracy and timeliness of all sales data.
• Automate reporting using Excel, CRM tools or BI platforms.
• Manage CRM systems and improve data capture.
• Support sales forecasting and planning.

Skills

MIS & Reporting

Sales Analytics

Data-driven Decision Making

Forecasting & Planning

Automation & Process Improvement

Tools

Power BI

Tableau

Excel

CRM Systems

Job description

Role & responsibilities

MIS & Reporting Management (Core Focus)

• Design, develop and manage MIS reports for sales performance tracking
• Create and maintain dashboards (daily/weekly/monthly) for leadership review
• Ensure accuracy, consistency and timeliness of all sales data
• Automate reporting processes using advanced Excel, CRM tools or BI platforms
• Generate actionable insights from large datasets

2. Sales Operations Support

• Monitor sales activities and ensure alignment with targets and plans
• Support field force (BDOs, Area Managers) with data-driven inputs
• Track territory-wise performance and productivity metrics

3. Data Analysis & Business Insights

• Analyse sales trends, prescription data, and market performance
• Identify gaps, opportunities and areas of improvement
• Support strategic decision-making through data interpretation

4. CRM & Systems Management

• Manage CRM systems and ensure proper data capture and usage
• Improve system utilization across sales teams
• Coordinate with IT/analytics teams for system enhancements

5. Pharma Sales Coordination

• Support product performance tracking and campaign effectiveness
• Ensure compliance with pharma reporting standards

6. Process Optimization

• Standardize reporting formats and SOPs
• Reduce manual work through automation and system improvements
• Improve turnaround time for reports and analysis

7. Forecasting & Planning

• Assist in sales forecasting using historical data and trends
• Provide scenario analysis for business planning

Preferred candidate profile

• 10 years of overall experience, with 5 years in pharmaceutical sales/operations
• Strong experience in MIS, reporting, and sales analytics
• Hands‑on expertise in Advanced Excel (Pivot Tables, Macros), Power BI/Tableau, CRM systems