Manager - Operations | Chennai - Hybrid

HCLTech; Chennai District; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

HCLTech in Chennai, India is seeking an experienced leader to drive program delivery across global teams. The role focuses on setting priorities, coordinating work, and delivering high-quality results while mentoring team members and aligning with business objectives.

You will manage day-to-day activities, optimize resources, track onboarding, and provide leadership with regular performance insights and risk mitigation.

Qualifications

• Bachelor's degree completed or in progress.
• 7+ years of experience leading and managing teams.
• Strong ability to set priorities, plan, and coordinate work.
• Strong attention to detail, with a focus on accurate, high-quality deliverables.
• Clear and professional communication (written & verbal).
• Experience working in cross-functional and global environments.
• Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams.

Responsibilities

• Establish team goals, KPIs, and operating metrics to ensure delivery against business objectives.
• Manage the teams day-to-day activities and performance, including validation and tracking of distributor data.
• Ensure end-to-end visibility of onboarding progress and mitigate onboarding risks.
• Coordinate operational support for Operations and Account Managers.
• Ensure team readiness by providing access to required tools and systems.
• Work closely with project managers to understand project requirements and timelines.
• Optimize resource allocation to maximize team efficiency and throughput.
• Guide issue resolution and ensure timely escalations to support team execution.
• Respond quickly to changes in resource availability or project demand.
• Maintain clear stakeholder communication on resource status and project progress.
• Ensure team compliance with internal policies (e.g., mandatory training, timecards).
• Develop team capabilities through coaching, mentoring, career development, and succession planning.
• Provide regular operational reporting, performance insights, and recommendations to leadership.

Skills

Leadership

Stakeholder management

Project coordination

Cross-functional

Communication

Education

Bachelor's degree

Tools

Microsoft 365

SharePoint

Excel

Outlook

Teams

Job description

Scope of work:

• Establish team goals, KPIs, and operating metrics to ensure delivery against business objectives
• Manage the teams day-to-day activities and performance, including:
• Validation and tracking of distributor data
• End-to-end visibility of onboarding progress
• Proactive identification and mitigation of onboarding risks
• Coordinating operational support for Operations and Account Managers
• Ensure team readiness by providing access to required tools and systems
• Work closely with project managers to understand project requirements and timelines
• Optimize resource allocation to maximize team efficiency and throughput
• Guide issue resolution and ensure timely escalations to support team execution
• Respond quickly to changes in resource availability or project demand
• Maintain clear stakeholder communication on resource status and project progress
• Ensure team compliance with internal policies (e.g., mandatory training, timecards)
• Develop team capabilities through coaching, mentoring, career development, and succession planning
• Provide regular operational reporting, performance insights, and recommendations to leadership

Must Have:

• Bachelors degree completed or in progress
• 7+ years of experience leading and managing teams
• Strong ability to set priorities, plan, and coordinate work
• Strong attention to detail, with a focus on accurate, high-quality deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional and global environments
• Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Good to have:

• Experience with SAP S/4HANA or Salesforce
• Networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)
• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Familiarity with Juniper and HPE networking platforms and solutions
• Experience supporting onboarding or enablement programs