Sales Ops Manager

HeadSpin; Bengaluru; Remote; INR 800,000 - 1,500,000; Full time

Job summary

A leading software firm is seeking a Sales Operations Manager to optimize sales systems and processes in Bengaluru. The ideal candidate should have 3–6 years of experience, strong CRM skills, and a background in sales operations within a B2B SaaS environment. This full-time role offers an opportunity to drive automation and reporting for sales teams, ensuring predictable revenue growth.

Qualifications

• 3–6 years of experience in Sales Operations / Revenue Operations, preferably B2B SaaS.
• Strong expertise in CRM administration.
• Proven ability to manage forecasting and reporting.

Responsibilities

• Manage and optimize CRM systems to support sales workflows.
• Develop dashboards and reports for performance tracking.
• Collaborate with cross-functional teams for strategic planning.

Skills

CRM administration expertise

Sales forecasting and analytics

Problem-solving skills

Communication skills

Stakeholder management

Advanced Excel/Google Sheets

Tools

HubSpot

Pipedrive

Power BI

Job description

Overview

Location - India (Remote)

Who We Are

The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.

About the Role

The Sales Operations Manager will own and optimize the sales systems, processes, and forecast frameworks that enable predictable revenue growth. This role is central to managing our HubSpot / Pipedrive CRM architecture, ensuring pipeline health, building forecasting and billing views, and driving automation and reporting for Sales, Customer Success, and Finance. The ideal candidate will combine hands-on HubSpot/Pipedrive expertise with strategic process thinking to deliver operational excellence across the organization.

Key Responsibilities

• CRM & Systems Management
  • Administer and optimize the CRM (HubSpot/Pipedrive) to support multiple sales workflows.
  • Ensure data accuracy, governance, and system integrity across all customer and deal records.
  • Manage sales tech stack integrations and evaluate new tools for efficiency and ROI.
  • Design and lead activities such as migration of CRMs, building automations to deliver operational efficiency.
  • Partner with sales leadership to build and maintain accurate sales forecasts.
  • Monitor pipeline health, track key metrics, and provide actionable insights.
  • Administer / Manage Renewals including contract renewals
  • Establish processes to improve forecast reliability and deal stage consistency.
• Process Improvement & Enablement
  • Design, document, and implement scalable, standardized sales processes aligned with best practices.
  • Provide training and enablement materials for new systems, workflows, and processes, drive adoption.
• Analytics & Reporting
  • Develop/maintain dashboards and reports to track performance, measure/monitor revenue forecast, and productivity.
  • Deliver regular insights to leadership on pipeline health, trends, sales activity, and performance KPIs.
  • Identify opportunities for efficiency through data-driven analysis.
• Cross-Functional Collaboration
  • Work closely with Finance, Marketing, Customer Success, Inside Sales, Sales, and Product teams to align on reporting and revenue goals.
  • Support leadership in strategic planning, territory design, and quota setting.
  • Act as the operational backbone, ensuring seamless communication between GTM teams.

Requirements

• 3–6 years of experience in Sales Operations / Revenue Operations (B2B SaaS preferred).
• Strong expertise in CRM administration (HubSpot, Pipedrive, or equivalent).
• Proven ability to manage forecasting, reporting, and sales analytics.
• Excellent problem-solving, communication, and stakeholder management skills.
• Advanced proficiency in spreadsheets (Excel/Google Sheets).
• A go-getter who is willing to learn and implement.

Knowledge Requirements on Tools (Preferred)

• HubSpot, Pipedrive (Having migration to one or the other is an added advantage).
• Google Sheets / Excel
• Google Docs / MS Word
• Power BI knowledge will be an added advantage.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering, Information Technology, and Customer Service

Industries

• Software Development and IT Services and IT Consulting

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