Sales & Operations Executive

EnglishYaari: English For Professionals; India; On-site; INR 350,000 - 480,000; Full time

Benefits offered by this job

Competitive salary with incentives

Learning opportunities

Job summary

EnglishYaari is seeking an Operations Executive to manage day-to-day operations, handle learner and tutor queries, and support sales and renewals. You will coordinate with Sales, Tutor Operations, and Tech to resolve issues, maintain records, and drive learner satisfaction and renewals in a fast-paced startup environment.

Strong English and Hindi communication, multitasking ability, and proficiency with Google Sheets/Excel and CRM tools are required; a bachelor's degree is essential, with prior

Qualifications

• Bachelor's degree in any discipline.
• Experience in sales, counselling, customer support, operations or EdTech is a plus.
• Strong communication and problem-solving mindset.

Responsibilities

• Manage learner and tutor queries via calls, chats, and emails.
• Oversee day-to-day operations, tutor coordination, onboarding, and follow-ups.
• Address learner concerns and provide guidance for a smooth learning experience.
• Follow up with learners for plan renewals and contribute to retention.
• Collaborate with Sales, Tutor Operations, and Tech to resolve issues and streamline processes.
• Maintain accurate records of customer interactions, follow-ups, renewals, and support activities.
• Aim for learner and tutor satisfaction and renewal targets with consistent follow-ups.

Skills

English communication

Hindi communication

Multitasking

Coordination

Problem solving

Education

Bachelor's degree

Tools

Google Sheets

Excel

CRM tools

Job description

EnglishYaari is an online English learning platform that helps learners improve their communication skills, fluency, and confidence through personalised one-on-one sessions with experienced tutors.

Role Overview

• We are looking for a proactive and organised Operations Executive to manage day-to-day operations, handle learner and tutor queries, and support sales and renewals.
• The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities

• Manage learner and tutor queries through calls, chats, and emails, ensuring timely and effective resolution.
• Oversee day-to-day operations, tutor coordination, onboarding, and follow-ups on pending tasks and feedback.
• Address learner concerns, provide relevant guidance, and ensure a smooth learning experience.
• Follow up with existing learners for plan renewals and contribute to learner retention.
• Collaborate with internal teams, including Sales, Tutor Operations, and Tech, to resolve issues and streamline processes.
• Maintain accurate records of customer interactions, follow-ups, renewals, and support-related activities.
• Work towards achieving Learner and tutor satisfaction goals, along with renewal targets, through effective communication and consistent follow-ups

Requirements

• Strong verbal and written communication skills in English and Hindi.
• Good coordination, problem-solving, and multitasking abilities.
• Comfortable handling customer conversations, follow-ups, and sales-related responsibilities.
• Familiarity with Google Sheets, Excel, CRM tools, and communication platforms.
• Ability to adapt to a fast-paced work environment and take ownership of responsibilities.
• A goal-oriented mindset with the ability to build rapport and guide customers effectively.
• A bachelor's degree in any discipline.
• Prior experience in sales, counselling, customer support, operations, or EdTech will be an added advantage.

What We Offer

• Competitive salary with performance-based incentives.
• Career growth and development opportunities within the organisation.
• Learning opportunities, including free EnglishYaari sessions.
• A collaborative startup environment that appreciates and rewards ownership, initiative, and contributions to team growth.