CUSTOMER SERVICE EXECUTIVE (FEMALE)

Penkraft Ideas Private Limited; Thane; On-site; INR 240,000 - 360,000; Full time

Job summary

Penkraft Ideas Private Limited in Thane, India is seeking female Customer Service professionals to manage inbound telephonics, email and social media queries from teachers and students. You will liaise with internal teams to resolve requests, enable conversions, and drive cross-sell opportunities while maintaining strong client relationships.

Ideal candidates have excellent English and Hindi communication, strong presentation skills, and a proactive, collaborative mindset typical of a startup

Qualifications

• Excellent verbal and written communication skills in English & Hindi.
• Good presentation and networking skills.
• Ability to listen, empathize and analyze.
• Good problem-solving and 'people' skills.

Responsibilities

• Handle inbound queries via telephony, email, WhatsApp and social media for teachers and students.
• Coordinate with in-house teams to resolve needs and maximize satisfaction.
• Enable conversion of inbound potential customers and cross-sell/up-sell trainings.
• Undertake outbound campaigns through mass-mailing, callbacks and follow-ups.
• Maintain regular communication with teachers to optimize revenue.
• Cross-sell / up-sell trainings to existing teachers and students.
• Generate MIS and maintain relevant databases for analysis.

Skills

English fluency

Hindi fluency

Communication skills

Problem solving

Job description

We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonics, e-mail & social media-based queries of our trained teachers & students, resolving them in conjunction with inhouse teams, and cross-selling / up-selling to existing customers (teachers).

Responsibilities and Duties

• Handling inbound in-situ, telephonic, WhatsApp-based, e-mail & social media-based queries of our trained teachers & students.
• Liaising with inhouse technical, creative & digital marketing teams to resolve the teachers' / students' requirements.
• Enable conversion of inbound potential customers.
• Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
• Communicate regularly with our trained teachers to help them maximise their revenue.
• Cross sell / up sell our trainings / courses to existing teachers & students.
• Undertake lead generation and lead-mining through innovative use of social media platforms.
• Maintain relevant databases and generate MIS as required for analysis.

Required Experience and Qualifications

• Excellent verbal and written communication skills in English & Hindi.
• Good presentation and networking skills.
• Ability to listen, empathize and analyze.
• Good problem-solving and 'people' skills.
• Enthusiasm to achieve the organization's targets.
• Ability to thoroughly understand the brand, its product & services.
• Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.
• A highly collaborative, typical 'start-up' environment that pushes you to think beyond your boundaries and keeps you on your toes.
• A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
• An open forum for expression of ideas.
• A unique growth opportunity, as we build a team around you.
• A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you.