Academic Counsellor

Athena Global Technologies Limited; Hyderabad; Sur place; INR 350 000 - 650 000; Plein temps

Résumé du poste

Athena Global Technologies Limited is seeking an Inside Sales/Academic Counsellor to manage the complete lead lifecycle from enquiry to enrolment for Tutoroot programs in Hyderabad. You will engage with prospective students and parents via calls, WhatsApp, email, and other approved channels to understand learning needs and communicate value.

You will build trust through personalised counselling, achieve monthly sales targets, maintain CRM/ERP records, schedule follow-ups, and coordinate with

Qualifications

• Strong communication and interpersonal skills in English and regional languages.
• Excellent sales, counselling, and negotiation abilities.
• Customer-centric approach with ability to build trust and rapport.
• Experience using CRM/ERP tools for lead management.
• Strong follow-up and objection-handling skills.
• Ability to work in a target-driven, fast-paced environment.
• Good organizational and time management skills.

Responsabilités

• Manage the complete lead lifecycle from initial enquiry through counselling, follow-ups, conversion, and enrolment.
• Engage with prospective customers via phone calls, WhatsApp, email, and other approved communication channels to understand their learning needs.
• Present and recommend Tutoroot's programs and services, address customer queries, and effectively communicate the value proposition.
• Build strong relationships with parents and students by providing personalized counselling and guidance throughout the decision-making process.
• Achieve monthly sales and admission targets through consultative selling and consistent follow-ups.
• Maintain accurate and up-to-date customer information, interactions, and sales activities in the CRM and ERP systems.
• Track lead progress, schedule follow-ups, and ensure timely closure of opportunities.
• Coordinate with internal teams to ensure a seamless onboarding experience for enrolled students.
• Adhere to defined sales processes, communication standards, and service quality guidelines.
• Prepare daily activity reports and provide regular updates on pipeline status, lead conversions, and sales performance.

Connaissances

Strong communication

Counselling skills

Negotiation skills

CRM/ERP experience

Follow-up skills

Time management

Organizational skills

Regional language fluency

Outils

CRM/ERP tools

Description du poste

• Manage the complete lead lifecycle from initial enquiry through counselling, follow-ups, conversion, and enrolment.
• Engage with prospective customers via phone calls, WhatsApp, email, and other approved communication channels to understand their learning needs.
• Present and recommend Tutoroot's programs and services, address customer queries, and effectively communicate the value proposition.
• Build strong relationships with parents and students by providing personalized counselling and guidance throughout the decision-making process.
• Achieve monthly sales and admission targets through consultative selling and consistent follow-ups.
• Maintain accurate and up-to-date customer information, interactions, and sales activities in the CRM and ERP systems.
• Track lead progress, schedule follow-ups, and ensure timely closure of opportunities.
• Coordinate with internal teams to ensure a seamless onboarding experience for enrolled students.
• Adhere to defined sales processes, communication standards, and service quality guidelines.
• Prepare daily activity reports and provide regular updates on pipeline status, lead conversions, and sales performance.

Required Skills

• Strong communication and interpersonal skills in English and regional languages.
• Excellent sales, counselling, and negotiation abilities.
• Customer-centric approach with the ability to build trust and rapport.
• Experience using CRM/ERP tools for lead management.
• Strong follow-up and objection-handling skills.
• Ability to work in a target-driven, fast-paced environment.
• Good organizational and time management skills.

Preferred Experience

• 2-5 years of experience in Inside Sales, Academic Counselling, Business Development, EdTech Sales, or Customer Success.
• Prior experience in the EdTech or Education industry is highly preferred.