Front Office Executive

Elance Learning; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

Elance Learning in Kerala, India seeks a front desk executive to greet visitors, manage inquiries about courses and counseling sessions, and coordinate daily admin tasks. The role supports student experiences and requires a professional demeanor with strong communication skills.

Candidates should have 1–2 years in front office or customer service, a Bachelor's degree, and proficiency in MS Office and basic CRM tools.

Qualifications

• Bachelor's degree in any discipline.
• 1–2 years of front office, customer service, or counseling experience.
• Excellent verbal and written communication with high empathy.

Responsibilities

• Front Desk & Student Experience: greet visitors and maintain a professional reception.
• Inquiry Handling: answer calls and emails with accurate course details.
• Lead Engagement: follow-ups and scheduling counseling sessions.
• Administrative Duties: manage visitor logs, couriers, and supplies.
• Cross-Functional Coordination: liaise with learners, support, faculty and admin.

Skills

Verbal communication

Written communication

Empathy

Professional demeanor

Education

Bachelor's degree

Tools

MS Office

CRM

Cloud tools

Job description

About Us

Elance is a fast-growing commerce education company delivering professional programs across ACCA, CMA(USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems.

About Us

Elance is a fast-growing commerce education company delivering professional programs across ACCA, CMA(USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems.

Why Work With Us

• Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure.


• High-Energy Culture - We value initiative, accountability, and a never-settle mindset.


• Purpose-Driven Work - Every role contributes directly to transforming student careers.


• Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews.


• Winning Team Environment - We celebrate effort, performance, and milestones together.


• Strong Growth Story - Be part of a brand expanding across India and global markets

Key Responsibilities

• Front Desk & Student Experience: Greet visitors, provide a premium experience, and ensure the reception area is clean and professional.


• Inquiry Handling: Answer phones, respond to emails, and provide accurate details regarding the company's educational courses, boot camps, or learning platforms.


• Lead Engagement: basic tele-calling, following up on prospective leads, and scheduling counseling sessions for sales teams.


• Administrative Duties: Maintain visitor logs, handle courier services, manage office supplies, and coordinate meetings.


• Cross-Functional Coordination: Act as a bridge between learners, technical support, faculty, and administrative staff to ensure seamless operations.

Education: Bachelor's degree in any discipline.

Experience: 1-2 years of prior experience in a front office, customer service, or educational/counseling role.

Soft Skills: Excellent verbal and written communication skills, a professional demeanor, and high empathy when dealing with student or parent queries.

Technical Skills: Proficiency in MS Office (Word, Excel), basic CRM handling, and comfort with digital/cloud tools.