Sales & Operations Engineer (Fire Protection AMC)

Applycup; Pune District; On-site; INR 400,000 - 560,000; Full time

Job summary

The Sales & Operations Engineer Fire Protection AMC at Applycup will generate AMC business for fire protection systems, manage client relationships, and drive service delivery in Pune. You will coordinate preventive maintenance planning, site surveys, and contract execution with service teams.

Responsibilities include proposing AMC contracts, ensuring timely visits, upholding Indian Standards, and maintaining CRM records.

Qualifications

• Diploma or BE/BTech in Mechanical, Electrical, Fire Engineering or related field.
• 25 years of experience in Fire Protection Systems, Fire AMC, Fire Projects, or Fire Safety Services.
• Fresh candidates with strong technical aptitude may also be considered.

Responsibilities

• Generate new Fire AMC business from commercial, industrial, residential, hospital, hotel, educational, and IT clients.
• Identify prospects through field visits, referrals, and cold calling.
• Conduct site surveys and assess fire protection systems.
• Prepare AMC proposals, quotations, and commercial offers.
• Negotiate contracts and close sales.
• Maintain relationships with existing customers for contract renewals and upselling.
• Achieve monthly and annual sales targets.
• Plan preventive maintenance schedules.
• Coordinate technicians for daily service activities.
• Ensure timely completion of AMC visits.
• Attend emergency breakdowns when required.
• Verify service reports before submission to customers.
• Coordinate with vendors for spare parts and consumables.
• Monitor pending jobs and ensure timely closure.

Skills

Fire protection knowledge

Communication skills

Proposal writing

Customer relationship management

Planning & coordination

MS Excel

MS Word

Driving license

Education

Diploma or BE/BTech in Mechanical, Electrical, Fire Engineering

Experience in Fire Protection Systems / Fire AMC / Fire Projects / Fire Safety Services

Tools

MS Excel

MS Word

Email

Job description

Dear Candidates,

We are hiring for Sales & Operations Engineer - Fire Protection AMC for Pune location.

Experience - 2- 5 Yrs

Location - Pune

Job Title - Sales & Operations Engineer Fire Protection AMC

Location - Pune, Maharashtra

Job Summary

The Sales & Operations Engineer is responsible for generating AMC (Annual Maintenance Contract) business, managing customer relationships, planning preventive maintenance, coordinating service teams, and ensuring timely execution of fire protection system maintenance in compliance with applicable standards and customer requirements.

Key Responsibilities

Sales

• Generate new Fire AMC business from commercial, industrial, residential, hospital, hotel, educational, and IT clients.
• Identify prospects through field visits, referrals, and cold calling.
• Conduct site surveys and assess fire protection systems.
• Prepare AMC proposals, quotations, and commercial offers.
• Negotiate contracts and close sales.
• Maintain relationships with existing customers for contract renewals and upselling.
• Achieve monthly and annual sales targets.

Operations

• Plan preventive maintenance schedules.
• Coordinate technicians for daily service activities.
• Ensure timely completion of AMC visits.
• Attend emergency breakdowns when required.
• Verify service reports before submission to customers.
• Coordinate with vendors for spare parts and consumables.
• Monitor pending jobs and ensure timely closure.

Technical

• Understand and inspect:
  • Fire Alarm Systems
  • Fire Hydrant Systems
  • Sprinkler Systems
  • Fire Pumps
  • Portable Fire Extinguishers
  • Gas Suppression Systems
• Identify deficiencies and recommend corrective actions.
• Ensure maintenance follows relevant Indian Standards and customer requirements.

Customer Management

• Serve as the primary contact for assigned customers.
• Handle customer complaints and ensure prompt resolution.
• Conduct review meetings with clients.
• Maintain high customer satisfaction and retention.

Documentation

• Prepare quotations and AMC agreements.
• Maintain maintenance schedules.
• Submit service reports.
• Prepare inspection reports.
• Track renewals and payment follow-up.
• Update CRM and customer records.

Qualifications

• Diploma or B.E./B.Tech in Mechanical, Electrical, Fire Engineering, or related field.
• 25 years of experience in Fire Protection Systems, Fire AMC, Fire Projects, or Fire Safety Services.
• Fresh candidates with strong technical aptitude may also be considered.

Skills Required

• Knowledge of fire protection systems.
• Good communication and negotiation skills.
• Ability to prepare technical and commercial proposals.
• Customer relationship management.
• Planning and coordination skills.
• Basic proficiency in MS Excel, Word, and email.
• Valid two-wheeler driving licence preferred.

Key Performance Indicators (KPIs)

• New AMC contracts secured.
• AMC renewal percentage.
• Monthly sales revenue.
• Customer retention rate.
• Preventive maintenance completion rate.
• Response time for service calls.
• Customer satisfaction.
• Outstanding payment collection.