Executive – AMC Operations

W3villa Technologies Pvt. Ltd.; New Delhi; On-site; INR 350,000 - 700,000; Full time

Job summary

Servotech Renewable Power System Limited in Rohini, New Delhi seeks an Executive – AMC Operations to manage day-to-day AMC tasks, coordinate with customers, field service engineers and internal teams. You will handle AMC scheduling, preventive maintenance planning, service-request coordination, SLA tracking, documentation and MIS reporting to ensure timely execution of contracts.

The role requires 1–4 years in after-sales or AMC operations, Graduate/ Diploma, and strong teamwork and data

Qualifications

• Graduate or diploma in a relevant discipline.
• Strong coordination, communication and documentation skills.
• Experience in AMC scheduling, PM planning and SLA monitoring.

Responsibilities

• Manage day-to-day AMC operations and ensure timely execution.
• Maintain AMC database with contracts, service frequency, renewals.
• Prepare PM schedules as per AMC commitments.
• Coordinate with Field Engineers and Service Managers for visits.
• Track service requests, SLA, TAT, and closure.
• Generate AMC MIS reports for management.
• Coordinate with Sales, Finance and Operations for renewals and billing.

Skills

AMC operations

Coordination

Customer communication

Documentation

SLA/TAT management

SAP/ERP/CRM

Education

Graduate / Diploma

Tools

SAP/ERP/CRM

Job description

1 Position

0.0-4.0 Years

Job Description

Executive – AMC Operations

Company: Servotech Renewable Power System Limited

Department: Service / After-Sales

Designation: Executive – AMC Operations

Experience: 1–4 Years

Location: Rohini, New Delhi

Employment Type: Full-Time

Job Summary

We are looking for an Executive – AMC Operations to manage day-to-day AMC operations and coordinate with customers, field service engineers, service managers, and internal teams.

The candidate will be responsible for AMC scheduling, preventive maintenance planning, service request coordination, SLA monitoring, documentation, customer follow-ups, and MIS reporting to ensure smooth and timely AMC execution.

Key Responsibilities

• Manage day-to-day AMC operations and ensure timely execution of contractual commitments.
• Maintain and update the AMC database, including customer details, contract validity, service frequency, SLA and renewal dates.
• Prepare and monitor Preventive Maintenance (PM) schedules as per AMC commitments.
• Coordinate with Field Engineers and Service Managers for planned and breakdown service visits.
• Assign and track service requests/tickets and ensure timely closure.
• Monitor SLA, TAT, pending complaints, ageing tickets and service status.
• Follow up with field teams for service reports, checklists, photographs and closure documents.
• Coordinate with customers for service schedules, site access, complaints and feedback.
• Maintain complete documentation of AMC agreements, POs, WO, service reports and closure records.
• Prepare daily, weekly and monthly AMC MIS reports for management.
• Track upcoming AMC expiries and coordinate with Sales/Business teams for renewal opportunities.
• Coordinate with Finance/Commercial teams for AMC billing, invoice status and payment-related requirements.
• Escalate critical customer complaints, SLA breaches and delayed service cases to the concerned manager.
• Coordinate with Service, Sales, Technical, Procurement, Finance and Operations teams for smooth AMC execution.
• Support management in monitoring AMC performance, customer satisfaction and renewal status.
• Ensure accurate and timely updating of AMC data in ERP/CRM/service management systems.

Required Skills

• Good knowledge of AMC and after-sales service operations.
• Excellent coordination and follow-up skills.
• Good customer communication and relationship-management skills.
• Ability to manage multiple service requests simultaneously.
• Strong documentation and data-management skills.
• Good understanding of SLA, TAT, PM schedules and service closure.
• Strong problem-solving and escalation-management skills.
• Knowledge of SAP/ERP/CRM/Service Management Software will be an advantage.

Preferred Industry Experience

Candidates from EV Charging, Solar, Renewable Energy, Electrical Equipment, Power Electronics, Telecom, EPC, Engineering Services or Facility Management industries will be preferred.

Qualification

Graduate / Diploma in any relevant discipline.

Key KPIs

• Preventive maintenance completion
• SLA & TAT compliance
• Service ticket closure
• MIS accuracy and timely reporting