Sales Operations Engineer

ETP Earthing & LPS Solution Pvt Ltd; Surat; On-site; INR 200,000 - 400,000; Full time

Benefits offered by this job

Performance-based incentives

PF & ESIC

Paid leaves and statutory benefits

Training and learning opportunities

Career growth opportunities

Job summary

ETP Earthing and LPS Solutions Pvt. Ltd. in Surat, Gujarat, invites applications for a Backend Sales Operations Executive. This is a backend/office-based role supporting the sales team with enquiries, quotations, and cross-department coordination.

Freshers may apply if they have strong communication skills and a willingness to learn; collaboration with Sales, Engineering, Tender, Production and Service teams is essential for success.

Qualifications

• Diploma / B.E. / B.Tech in Electrical Engineering or related field.
• Good communication skills and willingness to learn.
• Basic knowledge of electrical products.
• Proficiency in MS Excel, Word, and PowerPoint.
• Ability to manage multiple enquiries and follow up.
• Knowledge of Odoo/CRM is a plus.

Responsibilities

• Handle customer enquiries via phone, email and other platforms.
• Coordinate with Sales, Engineering, Tender, Production and Service teams.
• Prepare quotations and proposals for customers.
• Gather product details and prices from relevant departments.
• Send quotations and documents to customers.
• Follow up on quotations and enquiries with customers.
• Track enquiries as open, pending or converted orders.
• Update CRM/Odoo with customer and enquiry data.
• Support tender documents and proposals preparation.
• Coordinate with customers after orders and share information with teams.
• Prepare daily, weekly and monthly sales reports.
• Maintain records of customer communication, quotations and orders.

Skills

MS Excel

MS Word

PowerPoint

Odoo/CRM

Customer communication

Coordination

Freshers welcome

Electrical basics

Follow-up skills

Education

Electrical Eng diploma/B.E./B.Tech

Tools

Odoo/CRM

Job description

Job Description – Backend Sales Operations

Company: ETP Earthing and LPS Solutions Pvt. Ltd.

Position: Backend Sales Operations Executive

Department: Sales

Location: Surat, Gujarat

Employment Type: Full-Time

Experience: 0–5 Years

Education: Diploma / B.E. / B.Tech in Electrical Engineering or related field

About ETP

ETP Earthing and LPS Solutions Pvt. Ltd. works in Earthing, Lightning Protection Systems (LPS), Exothermic Welding, and Electrical Safety Solutions.

We provide products and solutions to industries such as Manufacturing, Infrastructure, Power, Renewable Energy, Oil & Gas, Telecommunications, EPC, and Construction across India.

About the Role

We are looking for a Backend Sales Operations Executive who will support the sales team in handling customer enquiries, preparing quotations, following up with customers, and coordinating with different departments.

This is mainly a backend/office-based sales role. The candidate will work closely with the Sales, Engineering, Tender, Production, and Service teams.

Freshers can also apply if they have good communication skills and are willing to learn.

What You Will Do

• Receive and handle customer enquiries through phone, email, and other platforms.
• Understand what the customer needs and coordinate with the team to provide the right solution.
• Prepare quotations and proposals for customers.
• Take required product details and prices from the concerned departments.
• Send quotations and other required documents to customers.
• Follow up with customers regarding quotations and enquiries.
• Keep track of which enquiries are open, pending, or converted into orders.
• Update customer and enquiry details in Odoo/CRM.
• Coordinate with the Engineering, Tender, Production, and Service teams.
• Help the sales team prepare tender documents and proposals.
• Coordinate with customers after receiving orders and ensure the required information is shared with the concerned departments.
• Prepare daily, weekly, and monthly sales reports.
• Maintain proper records of customer communication, quotations, and orders.

Simple Scope of Work

1. Customer & Sales Support

You will help the sales team by handling customer enquiries, preparing quotations, sending information, and following up with customers.

2. Internal Coordination

You will coordinate with Sales, Engineering, Tender, Production, and Service teams to collect information and ensure customer requirements are handled on time.

What We Are Looking For

• Diploma / B.E. / B.Tech in Electrical Engineering or related field.
• Good communication skills.
• Basic knowledge of electrical products.
• Basic knowledge of MS Excel, Word, and PowerPoint.
• Good follow-up skills.
• Ability to communicate professionally with customers.
• Good coordination skills.
• Willingness to learn.
• Ability to manage multiple enquiries and tasks.
• Knowledge of Odoo/CRM will be an added advantage.

The final salary will depend on the candidate's knowledge, skills, communication, experience, and interview performance.

Benefits

• Performance-based incentives
• PF & ESIC, as applicable
• Paid leaves and statutory benefits
• Training and learning opportunities
• Career growth opportunities

Working Hours

Monday to Saturday

10:00 AM to 7:00 PM

Interview Process

There may be 3 rounds of interview:

1. HR Round

Basic introduction, communication, education, and experience discussion.

2. Technical Round

Questions related to electrical knowledge and the job role.

3. Final Round

Final discussion and selection with the management/team.

Why Join ETP?

• Learn about Earthing, Lightning Protection, and Electrical Safety.
• Get practical experience in sales operations.
• Work with Sales, Engineering, Tender, Production, and Service teams.
• Get exposure to customers and industrial projects across India.
• Opportunity to develop technical, communication, and sales skills.
• Career growth opportunities within the organization.