Sales Operations

Kilowott; Goa; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible hours

Health insurance

Paid leave

Professional development

Job summary

Kilowott is seeking a highly organized Sales Operations Specialist in Goa, India. The role focuses on optimizing end-to-end sales operations, managing CRM platforms, generating insights, and ensuring smooth execution to drive growth.

The candidate should have 5+ years in IT services sales operations, strong CRM experience (Salesforce/HubSpot/Zoho), advanced Excel skills, and a track record of cross-functional collaboration with senior stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, IT, or related field.
• 5+ years in Sales Operations in IT services, software development, or technology consulting.
• Strong experience with CRM platforms (Salesforce/HubSpot/Zoho).
• Excellent knowledge of sales reporting, forecasting, and pipeline management.
• Advanced proficiency in Excel, Google Sheets, and reporting tools.
• Strong analytical, problem-solving, and communication skills.
• Experience working with cross-functional teams and senior stakeholders.

Responsibilities

• Manage end-to-end sales operations process.
• Administer CRM systems ensuring data accuracy.
• Generate sales reports, dashboards, and performance metrics.
• Track pipeline, forecasts, revenue targets, and opportunities.
• Support proposal management, quotations, contracts, and sales docs.
• Collaborate with Sales, Marketing, Finance, and Delivery teams.
• Analyze sales data and provide actionable insights to improve conversion rates.

Skills

CRM proficiency

Sales analytics

Excel/Sheets

Forecasting

Cross-functional communication

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Zoho CRM

Job description

Full-Time

About the Role

We are looking for a highly organized and data-driven Sales Operations Specialist with 5+ years of experience in the IT services industry. The ideal candidate will support the sales team by optimizing processes, managing CRM systems, generating insights, and ensuring smooth execution of sales operations to drive business growth.

Key Responsibilities:

• Manage and optimize the end-to-end sales operations process.
• Maintain and administer CRM systems, ensuring data accuracy and completeness.
• Generate sales reports, dashboards, and performance metrics for leadership review.
• Track sales pipeline, forecasts, revenue targets, and business opportunities.
• Support proposal management, quotations, contracts, and sales documentation.
• Collaborate with Sales, Marketing, Finance, and Delivery teams to streamline operations.
• Analyze sales data and provide actionable insights to improve conversion rates and productivity.
• Monitor KPIs and identify process improvement opportunities.
• Ensure compliance with sales processes, policies, and reporting standards.
• Assist in territory planning, lead management, and account tracking activities.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Marketing, IT, or a related field.
• 5+ years of experience in Sales Operations within an IT Services, Software Development, Digital Solutions, or Technology Consulting company.
• Strong experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
• Excellent knowledge of sales reporting, forecasting, and pipeline management.
• Advanced proficiency in Excel, Google Sheets, and reporting tools.
• Strong analytical, problem-solving, and communication skills.
• Experience working with cross-functional teams and senior stakeholders.

Preferred Skills:

• Experience in IT services companies handling international clients.
• Familiarity with proposal management, bid support, and sales enablement processes.
• Knowledge of business intelligence tools such as Power BI or Tableau.
• Understanding of digital services, software development, cloud solutions, and emerging technologies.
• Competitive salary package.
• Flexible working hours with a focus on outcomes and productivity.
• Generous paid leave policy, including paid leave, causal leave, sick leave, and public holidays.
• Health insurance benefits.
• Professional development and learning opportunities.
• Exposure to global clients and diverse projects.
• Collaborative and inclusive work culture.
• Career growth and advancement opportunities.
• Employee engagement activities and team events.
• Supportive work-life balance environment.

Why Join Us?

• Flexi working hours that support work-life balance.
• Employee-friendly leave policies.
• Opportunity to work with a talented and innovative team.
• A culture that values ownership, collaboration, and continuous learning.

Work Mode: Work from Office

Benefits: Generous Paid Leave, Health Insurance, Professional Development Opportunities, and a Positive Work-Life Balance

Required Skills

Sales Operations Business Development Sales