Lead - Business Operations

Searce Inc; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Searce Inc in Pune is seeking a qualified Sales Operations Manager to define and execute the strategy for Sales Operations, collaborating with the Director and senior leaders to enhance decision-making across the sales function.

You will drive process adoption, governance, dashboards, and cross‑functional coordination to support front-line teams and management. MBA preferred; 4+ years in Sales Operations required.

Qualifications

• MBA with 4+ years in Sales Operations.
• 2+ years in fast-paced B2B tech consulting.
• Passion for quality control and productivity.
• Familiarity with databases.
• Familiarity with Salesforce.
• Knowledge of Google Workspace.
• Excellent communicator in written and verbal form.
• Ability to Evlos (Solve differently) problems.
• Strong project reporting skills, with cross‑department communication.
• Nimble business mind with creative solutions.
• Prior Salesforce knowledge is preferable.

Responsibilities

• Define and lead the mission, vision and strategy for Sales Operations with leadership alignment.
• Drive sales process adoption, tool usage, templates and methodologies.
• Provide sales support to front-line leaders to hit objectives.
• Analyze sales pipeline, forecasting and productivity for global leaders.
• Prepare profitability statements to show gross margins per project.
• Coordinate between development teams, sales teams and prospects; audit and approve proposals and contracts.
• Track KPIs for sales personnel and calculate variable payout per incentive policy.
• Analyze data to reveal patterns; collaborate with CEO and CRO to address issues.
• Create training materials and conduct sales training sessions.
• Close new deals by coordinating requirements, negotiating contracts, and ensuring timely payments.
• Ensure sales governance via monthly audits of proposals, MSAs, POs, and contracts; identify improvements.
• Monthly reconciliation of revenue from Zoho with Salesforce order values; rectify differences.

Skills

Sales Operations

Data analysis

Forecasting

Governance

Training

Cross-functional communication

Process improvement

Contract negotiation

Vendor coordination

Problem solving

Education

MBA

Tools

Salesforce

Google Workspace

Zoho CRM

Job description

• 1. Define and lead the mission, vision and strategy for Sales Operations; work closely with the Director, Sales Operations, and make time, information, and decision-making more effective for the malagement.
• 2. Sales Process Adoption and Compliance
  • a. Drive sales process adoption in the unit
  • b. Drive usage of tools, templates, methodologies
  • c. Track progress in key deals
  • d. Track assurance of account plans in key identified accounts
  • e. Release regular sales dashboards
• 3. Provide sales support to our front-line Sales Leaders to achieve sales objectives.
• 4. Analyze sales pipeline, forecasting and productivity reports for global sales leaders and senior management.
• 5. Prepare and provide project wise profitability statements to management in
• order for them to understand the Gross Margin for all projects.
• 6. Follow up and cordinate between internal development teams, sales teams and prospects. Conduct Auditing & Approving of business proposals, contract facilitation, on-boarding, creation and maintenance of business reports, etc.
• 7. Responsible for tracking fulfillment of KPls of Sales Personel and calculating the
• Variable Payout as a part of their Sales Incentive Policies.
• 8. Analyze Spreadsheet data to reveal patterns to help enhance efficiency & effectiveness of the Salesforce. Work with the CEO and CRO to proactively
• address the identified issues.
• 9. Creating Training documents and conducting training sessions for the Sales
• teams in order to get them updated and up to speed Operations Tools and
• processes and Procedures that need to be followed in the Sales Cycle.
• 10. Close new business deals by coordinating requiements; developing and negotiating contracts; integrating contract requiements with business
• operations and finally realizing & tracking the timely payment of clients.
• 11. Ensure Sales Governance by doing the monthly audit of all Customer Proposals,
• MSA's, Customer Purchase Orders, Contracts etc. and based on the same identify the areas of process improvement for efficient functioning..
• 12. Monthly reconciliation of Revenue from Zoho with the order value loaded in
• SalesForce and take necessary actions to rectify the differences, if any.

Qualification

• Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise.
• So we might look for at least an MBA with:
• 1. 4+ years of Sales Operations experience.
• 2. 2+ years experience in a fast paced B2B tech consulting environment.
• 3. Passion for quality control and productivity
• 4. Familiarity with databases
• 5. Familiarity with Google Workspace & Salesforce
• 6. Excellent communicator in written and verbal form
• 7. Ability to Evlos (Solve differently) problems
• 8. Strong project reporting skills, with focus on interdepartmental communication
• 9. Nimble business mind with a focus on developing creative solutions
• 10. Prior knowledge of Salesforce is preferable.
• 11. Knowledge of the Cloud based products is an additional advantage.