Sales Operations Manager

Weekday 1; India; Remote; INR 1,200,000 - 2,000,000; Full time

Job summary

Weekday 1's client seeks a hands-on Manager – Sales Operations to run the operational backbone of a B2B SaaS sales org, with PLG and Sales-Assist models. You will own Salesforce operations, data hygiene, reporting, automation, and cross-team enablement.

The role blends leadership with technical work, building scalable processes, dashboards, data integrations, and playbooks to drive productivity and consistent execution across teams.

Qualifications

• 4–7 years of experience in Sales Operations, ideally within a B2B SaaS organisation.
• Strong hands-on expertise with Salesforce, including reports, dashboards, data models, and automation.
• Experience working with PLG and Sales-Assist GTM models is highly desirable.
• Proven experience in a player-coach role, managing teams or offshore resources while remaining hands-on.
• Experience integrating Salesforce with other systems such as HubSpot, Gong, billing platforms, and data warehouses.
• Excellent problem-solving and stakeholder-management skills for Sales leadership.

Responsibilities

• Lead and coach a Sales Operations pod responsible for Salesforce administration, reporting, automation, and operational support.
• Own the operational backbone of the PLG and Sales-Assist GTM motion.
• Manage workflows for hot leads, inbound routing, Product Qualified Accounts, and sales‑assist opportunities.
• Build and maintain reporting infrastructure to monitor Pro-to-Enterprise conversion and identify gaps.
• Maintain day-to-day Salesforce operations, including data hygiene, ownership, workflows, dashboards, and process flows.
• Develop attribution logic and maintain reliable Salesforce account and opportunity data.

Skills

Salesforce

Sales operations

Data quality

Automation

Leadership

GTM models

Tools

HubSpot

Gong

Snowflake

Billing platforms

Job description

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 2000000 (ie INR 12-20 LPA)

Experience: 2+ yrs

Location: Remote (India), India

Job Type: Full-time

We are looking for a high-ownershipManager – Sales Operationsto manage the operational backbone of a B2B SaaS sales organisation operating with aProduct-Led Growth (PLG) and Sales-Assist model.

This is a hands-on, player-coach role focused on building scalable sales operations processes, improving sales productivity, strengthening data quality, and enabling consistent execution across BDR and Account Executive teams. The ideal candidate will combine strongSalesforce expertise, sales operations knowledge, automation skills, data discipline, and people leadership.

Requirements

Key Responsibilities

• Lead and coach a smallSales Operations podresponsible for Salesforce administration, reporting, automation, and operational support.
• Manage and develop BDR operations, including workflow standards, prioritisation, discovery processes, and objection-handling playbooks.
• Own the operational backbone of thePLG and Sales-Assist GTM motion.
• Manage workflows for hot leads, inbound lead routing, Product Qualified Accounts, and sales-assist opportunities.
• Build and maintain reporting infrastructure to monitorPro-to-Enterprise conversionand identify coverage or process gaps.
• Own day-to-daySalesforce operations, including data hygiene, ownership management, workflows, reports, dashboards, and process flows.
• Develop attribution logic and maintain a reliable Salesforce account and opportunity data foundation.
• Execute large-scale data operations including bulk ownership changes, routing, deduplication, and data remediation.
• Maintain reliable data synchronisation acrossSalesforce, HubSpot, Gong, billing platforms, and Snowflake.
• Build lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, and API-level integrations.
• Maintain weekly sales reporting, pipeline reviews, performance tracking, and forecasting inputs.
• Translate sales data into actionable insights and recommendations for Sales Leadership.
• Identify operational bottlenecks and implement scalable solutions to improve sales productivity and consistency.
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• Develop and maintain SOPs, documentation, workflow standards, and operational playbooks.
• Build and deliver enablement for new sales workflows, systems, processes, and tools.
• Partner closely with BDR and AE teams to improve sales execution, pipeline quality, and conversion.
• Monitor operational performance and proactively identify data, process, and system issues.
• Continuously improve sales processes through automation, standardisation, and data-driven decision-making.

What Makes You a Great Fit

• 4–7 years of experiencein Sales Operations, preferably within aB2B SaaSorganisation.
• Strong hands-on expertise withSalesforce, including reports, dashboards, data models, account ownership, workflows, and process automation.
• Strong understanding of Salesforce data structures, CRM hygiene, attribution, routing, and large-scale data management.
• Direct experience partnering withBDR/SDR and Account Executive teamsand understanding sales cycles, quotas, pipeline, and conversion processes.
• Experience working withPLG and Sales-Assist GTM modelsis highly desirable.
• Proven experience in aplayer-coach role, managing teams, offshore resources, or contractors while remaining hands‑on.
• Strong ability to build lightweight automation usingSalesforce Flows, scripts, CLI tools, scheduled jobs, or APIs.
• Experience integrating or working across Salesforce and other business systems such asHubSpot, Gong, billing platforms, and data warehouses.
• Strong understanding of sales reporting, forecasting, pipeline management, and performance analytics.
• Excellent problem-solving skills with a strongroot‑cause-orientedapproach.
• Ability to work with large datasets and maintain high standards of data accuracy and integrity.
• Strong process-building mindset with the ability to turn manual activities into scalable, repeatable workflows.
• Excellent communication and stakeholder-management skills with the ability to present insights tosales leadership and senior executives.
• Strong organisational skills and ability to manage multiple operational priorities in a fast‑paced SaaS environment.
• Salesforce Administrator certificationis a plus.