Associate Manager - Oracle Sales Support

The Hackett Group; Telangana; On-site; INR 900,000 - 1,500,000; Full time

Job summary

The Hackett Group in India is seeking a Salesforce Operations professional to manage CRM data, oversee pipeline progression, and support accurate forecasting across accounts. You will build dashboards, analyze CRM data, and collaborate with US-based stakeholders during EST hours, applying AI tools to boost productivity.

A strong background in Excel and PowerPoint, plus 3+ years in Sales Operations, is preferred.

Qualifications

• 3+ years of experience in Sales Operations or related roles.
• Hands-on experience with Salesforce CRM.
• Strong data analysis and reporting capabilities.
• Experience creating dashboards, reports, and performance metrics.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience using AI tools to improve productivity, research, and analysis.
• Ability to work with U.S.-based stakeholders during EST hours.
• Bachelor's degree in Business Administration, Marketing, IT, or a related field; MBA is a plus.

Responsibilities

• Maintain Salesforce data integrity and CRM hygiene.
• Monitor opportunity progression through pipeline stages.
• Ensure opportunities are updated with status, timelines, next steps, and forecast information.
• Identify stale opportunities and proactively coordinate updates with sales teams.
• Support pipeline reviews, forecast preparation, and sales reporting activities.
• Create and maintain dashboards, reports, and performance tracking metrics.
• Analyze CRM data quality and recommend process improvements.
• Document and standardize sales operations processes.
• Conduct company, industry, and market research to support account planning.
• Leverage company IP, AI platforms, and internal knowledge assets to generate account insights.
• Prepare briefing materials, account profiles, and sales meeting support documentation.
• Monitor industry trends, competitive developments, and relevant market events.
• Support account prioritization efforts and target account analysis.
• Identify whitespace opportunities and growth areas under sales leadership direction.

Skills

Salesforce CRM

Data analysis

Reporting & dashboards

Excel & PowerPoint

AI tooling

Communication

Education

Bachelor's degree in Business Administration/Marketing/IT

MBA or equivalent

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

AI tools

Job description

Job Description

Primary Responsibilities

Salesforce Operations & CRM Management

• Maintain Salesforce data integrity and overall CRM hygiene
• Monitor opportunity progression through pipeline stages
• Ensure opportunities are updated with accurate status, timelines, next steps, and forecast information
• Identify stale opportunities and proactively coordinate updates with sales teams
• Support pipeline reviews, forecast preparation, and sales reporting activities
• Create and maintain dashboards, reports, and performance tracking metrics
• Analyze CRM data quality and recommend process improvements
• Document and standardize sales operations processes
• Conduct company, industry, and market research to support account planning
• Leverage company intellectual property, AI platforms, and internal knowledge assets to generate account insights
• Prepare briefing materials, account profiles, and sales meeting support documentation
• Monitor industry trends, competitive developments, and relevant market events
• Support account prioritization efforts and target account analysis
• Identify whitespace opportunities and growth areas under sales leadership direction

Sales Support & Process Management

• Coordinate with onshore sales teams to understand upcoming meetings and pipeline priorities
• Support prospect list development and account segmentation initiatives
• Maintain alignment between sales activities, account research, and CRM records
• Facilitate internal communication and follow-up related to sales operations activities
• Assist in process improvement initiatives across the sales organization
• Support onboarding and documentation of best practices

Reporting & Analytics

• Build and enhance Salesforce reports and dashboards
• Analyze pipeline trends, sales activity, and opportunity progression
• Provide actionable insights to sales leadership
• Track key sales metrics and identify areas requiring attention
• Develop reporting frameworks that improve sales effectiveness and visibility

Align closely with onshore practice leaders, pre-sales teams, and alliance partners

To qualify for the role, candidate must have:

3+ years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Support, Consulting, Market Research, or related roles

Hands-on experience with Salesforce CRM

Strong data analysis and reporting capabilities

Experience creating dashboards, reports, and performance metrics

Strong research and analytical skills

Proficiency in Microsoft Excel and PowerPoint

Experience using AI tools to improve productivity, research, and analysis

Excellent written and verbal communication skills

Strong process orientation and organizational skills

Exceptional attention to detail

Ability to work effectively with U.S.-based stakeholders during EST hours

Preferred Qualifications

Experience supporting consulting, technology, professional services, or enterprise sales organizations

Understanding of B2B sales processes and pipeline management

Experience with CRM platforms beyond Salesforce

Exposure to account-based selling and target account planning

Experience identifying market opportunities through data analysis and research

Knowledge of sales forecasting and pipeline management best practices

Must-Have

Research and analytical thinking

Process discipline

Communication and stakeholder management

Reporting and dashboard development

Highly Desired

Curiosity and continuous learning mindset

Problem-solving ability

Process improvement orientation

Growth mindset and career ambition

Ability to think creatively and challenge existing approaches

Strong business acumen

• Initiative and ownership mentality

Personal

Should be approachable, should be flexible at work.

Should understand business objectives and organization structure.

The candidate must have strong work ethics,trustworthiness, and self-confidence.

The candidate should work accurately with good attention to detail by maintaining confidentiality and integrity.

Ability to work under pressure to achieve the multiple daily deadlines .

Preferred Skills

Bachelor's degree in Business Administration, Marketing, IT, or a related field

MBA or equivalent qualification is a plus a bility to work in a fast-paced environment with shifting priorities and tight deadlines.

Experience in CRM- Salesforce application is a major plus.

The ideal candidate for this job is smart, analytical, detail-oriented, and eager to grow. They enjoy working with data, conducting research, improving processes, and helping sales teams operate more effectively. They take ownership, communicate proactively, and continuously look for opportunities to improve quality, efficiency, and business outcomes.

Personal

The candidate must have strong work ethics and trustworthiness.

The candidate must have leadership capabilities and create a working environment where the team wants to work for the leader.

The candidate should work accurately with attention to detail by maintaining confidentiality and integrity.

Must be highly collaborative and team oriented with commitment to excellence.

Ability to work under pressure to achieve the multiple daily deadlines for client deliverables

Other Relevant Information

Associate is expected to be working from Office as per WFO policy.

This role offers significant exposure to sales leadership, practice leadership, strategic account planning, and business development initiatives. High-performing individuals will have opportunities to expand into broader Sales Operations, Revenue Operations, Business Development, Account Strategy, or Sales Enablement roles over time.