Sales Manager – Short Haul

Hi Tours Group; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Hi Tours Group is seeking a results-driven Sales Manager to lead the Short Haul sales function and drive revenue growth. The role emphasizes team leadership, recruitment, B2B & B2C sales, business development, and key client management in building a modern, AI-driven travel contact center from the ground up.

The candidate will build a scalable Short Haul sales team, define KPIs, coach, and develop staff, while partnering with Operations, Product, and Contracting to ensure competitive offerings

Qualifications

• 6+ years of experience in sales/business development, preferably in the travel industry.
• Proven track record of achieving individual and team sales targets.
• Strong B2B and B2C sales experience.
• Prior experience building or scaling a sales team or contact center, including hiring and developing team leads.

Responsibilities

• Drive team revenue, conversion, profitability, and overall sales targets specifically for the Short Haul travel vertical.
• Develop and implement effective sales strategies to generate new business for Short Haul destinations through B2B and B2C channels.
• Build and scale the Short Haul Sales team, including recruiting, hiring, training, and developing Sales Executives and other team members as per business requirements.
• Design and implement an effective team structure, clearly defining roles, responsibilities, reporting lines, KPIs, and career growth paths with in the Short Haul Sales team.
• Lead, coach, and mentor the Short Haul Sales team through regular reviews, performance discussions, training ,and development initiatives.
• Build and strengthen systems and processes for a robust, modern, and AI-driven Short Haul sales operation focused on improving productivity, conversion, revenue ,and profitability.
• Drive upselling, cross-selling, repeat business, and client referrals across Short Haul travel products and destinations.
• Monitor and analyze Short Haul sales performance, customer preferences, market trends, competitor activities, and destination demand to identify new growth opportunities.
• Take ownership of the Short Haul sales pipeline, including lead management, follow-ups, quotations, conversions, closures ,and revenue generation.
• Ensure the team consistently achieves assigned sales, conversion, revenue, and profitability targets while maintaining a high standard of customer experience.
• Build and maintain strong relationships with key clients, travel agents, corporate accounts, and other business partners to drive repeat and new business.
• Work closely with Operations, Product, Contracting, and other internal teams to ensure competitive offerings and a smooth customer journey from enquiry to booking.
• Prepare Short Haul sales forecasts, MIS, revenue reports, conversion reports, and team performance reports for senior management.
• Streamline and continuously improve the end-to-end Short Haul sales process, with a clear focus on scaling the vertical and building a high-performing sales function.

Skills

Leadership

B2B/B2C sales

Team building

Hiring & development

AI-driven tools

Relationship management

Communication

Negotiation

Tools

AI-driven contact center tools

Job description

Hi Tours Group is looking for a results-driven Sales Manager to lead the short haul sales function and drive revenue growth. The role will focus on team leadership, team building and recruiting, B2B & B2C sales, business development, key client management, and achievement of sales targets. We are looking for someone who can build and run a modern, AI-driven travel contact center from the ground up, with the potential to grow into the Head of Sales role and streamline the entire sales operation.

Key Responsibilities

• Drive team revenue, conversion, profitability, and overall sales targets specifically for the Short Haul travel vertical.
• Develop and implement effective sales strategies to generate new business for Short Haul destinations through B2B and B2C channels.
• Build and scale the Short Haul Sales team, including recruiting, hiring, training, and developing Sales Executives and other team members as per business requirements.
• Design and implement an effective team structure, clearly defining roles, responsibilities, reporting lines, KPIs, and career growth paths with in the Short Haul Sales team.
• Lead, coach, and mentor the Short Haul Sales team through regular reviews, performance discussions, training ,and development initiatives.
• Build and strengthen systems and processes for a robust, modern, and AI-driven Short Haul sales operation focused on improving productivity, conversion, revenue ,and profitability.
• Drive upselling, cross-selling, repeat business, and client referrals across Short Haul travel products and destinations.
• Monitor and analyze Short Haul sales performance, customer preferences, market trends, competitor activities, and destination demand to identify new growth opportunities.
• Take ownership of the Short Haul sales pipeline, including lead management, follow-ups, quotations, conversions, closures ,and revenue generation.
• Ensure the team consistently achieves assigned sales, conversion, revenue, and profitability targets while maintaining a high standard of customer experience.
• Build and maintain strong relationships with key clients, travel agents, corporate accounts, and other business partners to drive repeat and new business.
• Work closely with Operations, Product, Contracting, and other internal teams to ensure competitive offerings and a smooth customer journey from enquiry to booking.
• Prepare Short Haul sales forecasts, MIS, revenue reports, conversion reports, and team performance reports for senior management.
• Streamline and continuously improve the end-to-end Short Haul sales process, with a clear focus on scaling the vertical and building a high-performing sales function.

Desired Candidate Profile

• 6+ years of experience in sales/business development, preferably in the travel industry.
• Proven track record of achieving individual and team sales targets.
• Strong B2B and B2C sales experience.
• Prior experience building or scaling a sales team or contact center, including hiring and developing team leads.
• Comfort with modern, AI-driven contact center tools and processes.
• Excellent leadership, communication, negotiation, and relationship management skills