Luxury Sales Executive

JEE Tours And Travels; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

JEE Tours And Travels in Bengaluru seeks an experienced Travel Sales professional to manage inquiries through bookings, post-sales support and extensive client relationships. You will tailor travel solutions, coordinate with suppliers, and drive revenue with upselling and cross-selling strategies.

You must have 14 years of experience in travel sales, strong negotiation and closing skills, and fluency in English.

Qualifications

• 14 years of experience in travel sales, tourism, hospitality or related field.
• Strong knowledge of travel products, destinations, hotels and tourism services.
• Experience in B2B/B2C sales and lead conversion is preferred.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong negotiation, persuasion and closing abilities.
• Ability to craft tailor-made travel solutions for clients.
• Target-oriented, proactive and confident in handling sales conversations.
• Ability to manage multiple enquiries simultaneously and follow up effectively.
• Good knowledge of CRM, MS Excel/Google Sheets and other sales tools.
• Attention to detail on dates, rates, rooming, inclusions and booking terms.

Responsibilities

• Handle B2B and B2C travel enquiries from initial inquiry through booking and post-sales support.
• Understand client requirements and recommend destinations, hotels, activities, transfers and travel packages.
• Prepare customized itineraries, quotations and proposals based on client requirements and budget.
• Follow up on leads to convert opportunities into bookings.
• Maintain relationships with travel agents, corporate clients, DMCs and direct customers.
• Coordinate with hotels, DMCs, transport providers and activity suppliers on availability and rates.
• Negotiate with suppliers and clients to achieve competitive pricing and margins.
• Identify opportunities for upselling and cross-selling of travel services.
• Manage the sales pipeline and maintain accurate CRM records.
• Achieve assigned sales, revenue and conversion targets.
• Handle client questions, changes and concerns professionally with timely solutions.
• Stay updated on destinations, hotels, trends and competitor offerings.
• Collaborate with Operations, Reservations, Finance and Product teams to ensure smooth bookings.
• Prepare regular sales reports, pipeline updates and performance reports.

Skills

Travel sales

Lead conversion

Negotiation

CRM

MS Excel

Customer service

Communication

Closing skills

Team collaboration

Tools

CRM

MS Excel

Google Sheets

Job description

Role & Responsibilities

• Handle B2B and B2C travel enquiries from initial enquiry through booking and post-sales support.
• Understand client requirements and recommend suitable destinations, hotels, activities, transfers and travel packages.
• Prepare customized itineraries, quotations and proposals based on client requirements and budget.
• Follow up proactively on leads and enquiries to convert opportunities into confirmed bookings.
• Maintain strong relationships with travel agents, corporate clients, DMCs and direct customers.
• Coordinate with hotels, DMCs, transport providers and activity suppliers to check availability, rates and special offers.
• Negotiate with suppliers and clients to achieve competitive pricing and healthy margins.
• Identify opportunities for upselling and cross-selling of hotels, activities, transfers and other travel services.
• Manage the sales pipeline and maintain accurate records in the CRM/system.
• Achieve assigned sales, revenue and conversion targets.
• Handle client questions, changes and concerns professionally and provide timely solutions.
• Stay updated on destinations, hotels, travel trends, seasonal products and competitor offerings.
• Work closely with Operations, Reservations, Finance and Product teams to ensure smooth execution of bookings.
• Prepare regular sales reports, pipeline updates and performance reports for management.
• Ensure excellent customer service and build long-term client relationships.

Preferred Candidate Profile

• 14 years of experience in travel sales, tourism, hospitality or a related industry.
• Strong knowledge of travel products, destinations, hotels and tourism services.
• Experience in B2B/B2C sales and lead conversion is preferred.
• Strong communication and interpersonal skills with a customer-focused approach.
• Good negotiation, persuasion and closing skills.
• Ability to understand customer requirements and create tailor-made travel solutions.
• Target-oriented, proactive and confident in handling sales conversations.
• Strong follow-up skills with the ability to manage multiple enquiries simultaneously.
• Good knowledge of CRM, MS Excel/Google Sheets and other sales tools.
• Excellent attention to detail, especially with dates, rates, rooming, inclusions and booking conditions.
• Ability to work independently as well as collaboratively with different teams.
• Strong problem-solving and decision-making abilities.
• Willingness to work flexible hours when required, depending on international clients and travel operations.
• Fluent English communication is essential; knowledge of additional languages is an advantage.
• Passion for travel, tourism and customer experience.