Sales Manager / Senior Manager – Resort Sales

Rosetta Hospitality; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic individual to join their team. This role involves showcasing the resort to potential clients, maintaining excellent communication, and ensuring all inquiries are handled promptly. The ideal candidate will possess strong presentation and leadership skills, able to thrive under pressure while motivating others. This position offers the chance to be part of a vibrant team that drives business growth and enhances client experiences in a fast-paced environment. If you are self-motivated and reliable, this opportunity is perfect for you.

Qualifications

• Strong communication and presentation skills are essential.
• Proven ability to lead and motivate teams effectively.
• Ability to perform effectively under pressure.
• Ability to persuade, influence, and negotiate effectively.
• Proven leadership skills and an energetic ability to motivate others.

Responsibilities

• Conduct show rounds for clients and maintain product knowledge.
• Handle inquiries and convert events while ensuring timely follow-ups.
• Target key accounts and help identify new business avenues.
• Ensure all queries are responded to within 12 hours of receipt.
• Ensure follow-ups are done in a timely manner as per cut-off dates.
• Handle and convert Meetings, Incentives, Events & Conferencing.
• Offer and suggest the best possible solutions to clients as per their requirements.
• Assist in the development and solicitation of Banquet and event package plans aimed at conference business and encourage repeat business.
• Review the next 3 months' availability each month to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
• Ensure all inquiries are recorded accurately as per the SOP.
• Help the resort identify new avenues of business and bring in more banquet events.
• Attend department and resort meetings whenever required.
• Target key accounts with potential for the company.
• Be responsible for meeting individual and team targets.
• Be aware of both individual and team targets.
• Ensure all mapping sheets are up-to-date for respective portfolios as per SOP.

Skills

Excellent communication skills

Excellent presentation skills

Ability to perform under pressure

Persuasion and negotiation skills

Leadership skills

Job description

Responsibilities:

1. Responsible for conducting a complete show around for clients visiting the resort for ad-hoc groups & events.
2. Maintain in-depth knowledge of our product and competitors.
3. Answer all calls within 3 rings.
4. Ensure all queries are responded to within 12 hours of receipt.
5. Ensure follow-ups are done in a timely manner as per cut-off dates.
6. Handle and convert Meetings, Incentives, Events & Conferencing.
7. Offer and suggest the best possible solutions to clients as per their requirements.
8. Assist in the development and solicitation of Banquet and event package plans aimed at conference business and encourage repeat business.
9. Review the next 3 months' availability each month to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
10. Ensure all inquiries are recorded accurately as per the SOP.
11. Help the resort identify new avenues of business and bring in more banquet events.
12. Attend department and resort meetings whenever required.
13. Target key accounts with potential for the company.
14. Be responsible for meeting individual and team targets.
15. Be aware of both individual and team targets.
16. Ensure all mapping sheets are up-to-date for respective portfolios as per SOP.

Job Specification

Knowledge & Skills

• Excellent communication & telephonic skills.
• Excellent presentation skills.
• Ability to perform effectively under pressure.
• Ability to persuade, influence, and negotiate effectively.
• Proven leadership skills and an energetic ability to motivate others.

Disposition / Personality

• Reliable.
• Self-motivated.
• Ability to perform effectively when there are pressure peaks.