Sales Manager-Personal Loan (Direct Sales Team)

Idfc First Bank Limited; Bengaluru; Presencial; INR 500 000 - 800 000; Tempo integral

Resumo da oferta

Idfc First Bank Limited seeks a dynamic Sales Lead to acquire new personal loan customers across Bengaluru, manage a DST team, and drive high-quality sourcing to meet monthly targets.

You will optimize multi-channel lead funnels, coordinate with branches, ensure compliance with norms, and focus on customer service and cross-sell opportunities.

Graduate degree required with minimum 1 year in sales or banking, and strong communication and leadership skills.

Qualificações

• Graduate in any discipline.
• Minimum 1 year in sales or banking, preferably in personal loans or retail banking.
• Knowledge of banking products, multi-channel sourcing, and regulatory norms.

Responsabilidades

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.
• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.
• Conduct catchment mapping to identify and target potential customer segments.
• Gather and act on customer feedback to improve service delivery.
• Support initiatives aimed at enhancing customer experience and satisfaction.

Conhecimentos

Customer orientation

Relationship-building

Communication

Interpersonal abilities

Leadership

Banking knowledge

Multi-channel sourcing

Regulatory norms

Team management

Performance drive

Formação académica

Graduate in any discipline

Descrição da oferta de emprego

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.
• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.

Job Requirements

Key Responsibilities

Primary Responsibilities

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.
• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.

Channel & Lead Management

• Acquire new personal loan customers across identified segments and geographies.
• Manage a team of DSTs to drive high-quality Personal Loan sourcing.
• Ensure consistent achievement of monthly acquisition and revenue targets.
• Identify cross-sell opportunities.
• Ensure compliance with selling norms, SOPs, and regulatory guidelines.
• Maintain high standards of sourcing quality and customer service.
• Oversee multiple sourcing channels including branches, DSTs, and central lead funnels.
• Ensure leads received from central teams are promptly and effectively attended.
• Organize and execute lead generation and promotional activities at identified locations to generate Open market business
• Work closely with branch teams to maximize business potential from walk-ins and referrals.

Secondary Responsibilities

• Conduct catchment mapping to identify and target potential customer segments.
• Gather and act on customer feedback to improve service delivery.
• Support initiatives aimed at enhancing customer experience and satisfaction.

Candidate Profile

Education

• Graduate in any discipline (mandatory)

Experience

• Minimum 1 years in sales or banking, preferably in personal loans or retail banking.

Skills & Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Target-driven mindset with leadership capabilities
• Knowledge of banking products, multi-channel sourcing, and regulatory norms
• Ability to manage teams and drive performance across diverse channels