Sales Manager-Personal Loan (DSA)

Idfc First Bank Limited; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Idfc First Bank Limited is seeking a Sales Manager for Personal Loans to acquire new customers across designated branches in India. You will interact with customers, assess financial needs, and offer suitable banking products while maintaining high service standards.

You will also map catchments, gather feedback, identify growth opportunities, and deepen customer relationships to drive lifetime value and bank growth.

Qualifications

• Graduate in any discipline is mandatory.
• Minimum 2 years of BFSI experience is expected.
• Strong customer orientation and relationship-building abilities are essential.
• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Acquire new Personal Loan customers within designated branches.
• Meet and exceed monthly targets for customer acquisition.
• Analyze customer needs related to transaction banking and offer solutions.
• Provide regular feedback to Relationship Managers on customer needs and opportunities.
• Ensure adherence to selling norms and SOPs; comply with policies and regulations.
• Promote automation and digital enablement to address customer needs.
• Mentor and coach team members and attract top talent.

Skills

Customer orientation

Communication

Interpersonal skills

Target-driven

Banking products knowledge

Leadership

Digital mindset

Education

Graduation in any discipline

Job description

Job Requirements

About the Role

The Sales Manager – Personal Loan

will be responsible for acquiring new customers for personal loans across designated branches in India. This role involves direct customer interaction, understanding their financial needs, and offering suitable banking products. The incumbent will act as a bridge between customers and the bank, ensuring exceptional service delivery. Additionally, the role includes catchment mapping, gathering customer feedback, identifying business opportunities, and deepening customer relationships to maximize lifetime value and contribute to the bank’s growth objectives.

Key Responsibilities

Primary Responsibilities

• Acquire new Personal Loan customers within the identified segment.
• Consistently meet and exceed monthly targets for customer acquisition.
• Analyze customer needs related to transaction banking and offer appropriate solutions.
• Provide regular feedback to Relationship Managers on customer needs and business opportunities.
• Ensure adherence to selling norms and Standard Operating Procedures (SOPs) as defined by the organization.
• Maintain strict compliance with internal policies and external regulatory guidelines.
• Ensure high-quality sourcing aligned with the bank’s policies.

Secondary Responsibilities

• Supervise catchment mapping and monitor customer feedback to identify potential opportunities.
• Promote a culture of customer centricity, innovation, compliance, and integrity within the team.
• Encourage automation and digital enablement to holistically meet customer needs.
• Mentor and coach senior team members to align with organizational values.
• Attract and retain top talent to support the bank’s rapid growth targets.

What We Are Looking For

Education

• Graduate in any discipline (mandatory) FullTime

Experience

• Minimum of 2 years of relevant experience in BFSI

Skills and Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced, target-driven environment
• Knowledge of banking products and regulatory guidelines
• Leadership and team mentoring capabilities
• Digital mindset with a focus on automation and innovation