Sales Manager - Middle East

Infinity Learn; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Infinity Learn is recruiting an experienced Sales Manager – Middle East to lead and scale our B2C inside sales efforts for the Middle East market. The role requires steering a 15+ member inside sales team, setting targets, and coaching for peak performance.

You will develop Middle East sales strategies, drive customer acquisition across calls and digital channels, and manage from lead gen to closure while ensuring excellent customer experience.

Qualifications

• Bachelor's degree in any discipline.
• 3–6 years of experience in Inside Sales, preferably in Ed-Tech, Education, or a related industry.
• 1–2+ years of experience managing a sales team.
• Experience handling 15+ Inside Sales executives/agents.
• Experience in Middle East / GCC market sales will be preferred.
• Strong understanding of sales funnels, lead management, CRM, and sales automation tools.
• Proven track record of achieving and exceeding sales targets.
• Excellent communication, negotiation, objection-handling, and people-management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced, target-driven environment.
• English communication is mandatory; Hindi/Malayalam/other regional languages will be an added advantage.

Responsibilities

• Lead, manage, and mentor a team of 15+ Inside Sales professionals.
• Set clear sales targets, KPIs, and performance expectations.
• Conduct regular performance reviews and provide coaching to improve productivity.
• Build a high-performance and target-oriented sales culture.
• Develop and execute Middle East sales strategy with a focus on market expansion.
• Drive customer acquisition and revenue through calls, virtual interactions, and digital channels.
• Understand market trends, customer needs, and buying behavior across Middle Eastern markets.
• Identify opportunities to improve sales processes and market penetration.
• Manage the complete sales funnel from lead generation to closure.
• Ensure timely follow-ups and effective lead nurturing.
• Monitor lead quality, conversion rates, and sales productivity.
• Identify bottlenecks in the sales funnel and implement corrective actions.
• Build strong relationships with prospective customers and parents.
• Understand customer requirements and communicate Infinity Learn's value proposition.
• Handle customer queries and objections to ensure a smooth sales journey.
• Maintain a strong customer-first approach throughout the sales process.
• Track daily, weekly, and monthly sales performance against targets.
• Analyze key metrics such as conversion rate, revenue, productivity, and pipeline.
• Prepare regular performance reports and forecasts for senior management.
• Use data-driven insights to improve team and business performance.
• Work closely with Marketing to improve lead quality and campaign performance.
• Coordinate with Customer Success and Support teams for smooth customer onboarding.
• Collaborate with Product and Academic teams to ensure accurate product communication.

Skills

English communication

Leadership

People management

Analytical thinking

Negotiation

Education

Bachelor's degree in any discipline

Tools

CRM software

Sales automation tools

Job description

Infinity Learn is a fast-growing Ed-Tech company focused on transforming the way students learn. We deliver innovative digital learning solutions designed to help students succeed academically through technology, engaging content, and personalized learning experiences.

Position Overview

We are looking for an experienced Sales Manager – Middle East to lead and manage our B2C inside sales team catering to the Middle East market. The role involves driving revenue, managing a high-performing sales team, improving lead-to-conversion rates, and delivering an excellent customer experience.

Key Responsibilities

• Lead, manage, and mentor a team of 15+ Inside Sales professionals.
• Set clear sales targets, KPIs, and performance expectations.
• Conduct regular performance reviews and provide coaching to improve productivity.
• Build a high-performance and target-oriented sales culture.

2. Middle East Sales Strategy

• Develop and execute sales strategies focused on the Middle East market.
• Drive customer acquisition and revenue through calls, virtual interactions, and digital channels.
• Understand market trends, customer needs, and buying behavior across Middle Eastern markets.
• Identify opportunities to improve sales processes and market penetration.
• Manage the complete sales funnel from lead generation to closure.
• Ensure timely follow-ups and effective lead nurturing.
• Monitor lead quality, conversion rates, and sales productivity.
• Identify bottlenecks in the sales funnel and implement corrective actions.

4. Customer Relationship Management

• Build strong relationships with prospective customers and parents.
• Understand customer requirements and effectively communicate Infinity Learn's value proposition.
• Handle customer queries and objections to ensure a smooth sales journey.
• Maintain a strong customer-first approach throughout the sales process.

5. Performance & Business Reporting

• Track daily, weekly, and monthly sales performance against targets.
• Analyze key metrics such as conversion rate, revenue, productivity, and pipeline.
• Prepare regular performance reports and forecasts for senior management.
• Use data-driven insights to improve team and business performance.

6. Cross-Functional Collaboration

• Work closely with Marketing to improve lead quality and campaign performance.
• Coordinate with Customer Success and Support teams for smooth customer onboarding.
• Collaborate with Product and Academic teams to ensure accurate product communication.

Skills & Qualifications

• Bachelor's degree in any discipline.
• 3–6 years of experience in Inside Sales, preferably in Ed-Tech, Education, or a related industry.
• 1–2+ years of experience managing a sales team.
• Experience handling 15+ Inside Sales executives/agents.
• Experience in Middle East / GCC market sales will be preferred.
• Strong understanding of sales funnels, lead management, CRM, and sales automation tools.
• Proven track record of achieving and exceeding sales targets.
• Excellent communication, negotiation, objection-handling, and people-management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced, target-driven environment.
• English communication is mandatory; Hindi/Malayalam/other regional languages will be an added advantage.

Why Join Infinity Learn?

• Opportunity to lead sales for the Middle East market.
• Work with a fast-growing and innovative Ed-Tech organization.
• Competitive compensation with performance-based incentives.
• Career growth and leadership opportunities.
• Collaborative and high-performance work environment.