Sales Manager (Client Success)

Digitup; Gurugram District; On-site; INR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Group Health Insurance

Regular training sessions

Employee Provident Fund

Maternity and paternity leaves

Work-Life Balance

Competitive salary and benefits package

Job summary

A leading IT services firm is seeking a Sales Manager (Client Success) based in Gurugram. This role requires 6–10 years of experience in IT services or software solutions, focusing on client success and revenue growth. Responsibilities include managing client accounts, developing growth strategies, and collaborating with marketing and financial teams. Candidates with strong communication, negotiation skills, and proficiency in CRM tools are preferred. The firm offers competitive salary, health insurance, and a work-life balance.

Qualifications

• 6–10 years of experience in IT services sales, SaaS, or technology consulting.
• Strong experience in account management and client success roles.
• Proven track record of revenue growth and client retention.

Responsibilities

• Act as the primary relationship owner for key client accounts.
• Develop long-term account growth strategies including upselling and cross-selling.
• Manage the complete sales lifecycle from lead qualification to closure.
• Coordinate with finance for invoicing, collections, and contract terms.

Skills

Consultative selling expertise

Account management

Business analysis

Cross-functional coordination

Communication skills

Negotiation skills

Stakeholder management

Analytical acumen

CRM tools proficiency

Education

MBA in Marketing, Business, or related field

Tools

Salesforce

HubSpot

Zoho

Job description

Sales manager (client success)# Sales Manager (Client Success)Work Experience6-10 yearsLocationGurugramWe are seeking a dynamic and client-focused Sales Manager with 6–10 years of experience in IT services or software solutions. This role emphasizes **Client Success, long-term relationship management, and revenue growth from existing accounts**, while also driving new business development.The ideal candidate will combine consultative selling expertise with strong account management, business analysis, and cross-functional coordination skills to ensure exceptional client experience and sustained revenue expansion.### Key Responsibilities**1. Client Success & Account Growth (Primary Focus)*** Act as the primary relationship owner for key client accounts.* Ensure smooth onboarding and transition from sales to delivery teams.* Develop long-term account growth strategies including upselling and cross-selling.* Monitor customer satisfaction, project performance, and overall account health.* Conduct regular business reviews (QBRs/MBRs) with clients.* Proactively identify risks, resolve escalations, and prevent churn.* Drive contract renewals and expansion opportunities.* Maintain strong executive-level relationships with client stakeholders.**2. Sales & Revenue Management*** Achieve assigned revenue and retention targets.* Manage the complete sales lifecycle from lead qualification to closure.* Prepare customized proposals, presentations, and commercial negotiations.* Maintain accurate sales pipeline and forecasting reports.* Identify new business opportunities within existing accounts.**3. Business Analysis & Solution Consulting*** Understand client business objectives and translate them into technical solution proposals.* Conduct discovery sessions and requirement-gathering workshops.* Work closely with pre-sales, delivery, and technical teams to create tailored solutions.* Ensure proposed solutions align with ROI expectations and strategic goals.**4. Marketing Collaboration*** Provide client insights and feedback to marketing teams for targeted campaigns.* Support case study development, testimonials, and thought leadership initiatives.* Participate in webinars, industry events, and brand-building activities.* Contribute to go-to-market strategies for new service offerings.**5. Accounts & Financial Coordination*** Coordinate with finance for invoicing, collections, pricing models, and contract terms.* Monitor revenue realization, margins, and profitability of accounts.* Support budgeting and financial planning activities.* Ensure compliance with commercial agreements and SLAs.### Required Qualifications**Experience*** 6–10 years of experience in IT services sales, SaaS, or technology consulting.* Strong experience in account management and client success roles.* Proven track record of revenue growth and client retention.**Skills*** Strong understanding of IT services, software development lifecycle, SaaS, or digital transformation solutions.* Excellent communication, negotiation, and stakeholder management skills.* Strong analytical and financial acumen.* Experience with CRM tools (Salesforce, HubSpot, Zoho, etc.).* Ability to work cross-functionally with delivery, marketing, and finance teams.**Key Performance Indicators (KPIs)*** Client retention rate* Net revenue retention (NRR)* Account expansion revenue* Customer satisfaction (CSAT/NPS)* Revenue target achievement* On-time collections & margin performance**Preferred Qualifications*** MBA in Marketing, Business, or related field (preferred).* Experience handling enterprise or mid-market clients.* Exposure to international markets is an advantage.### Perks and Benefits* Group Health Insurance* Regular training sessions and workshops to enhance your skills* Employee Provident Fund* Maternity and paternity leaves* Work-Life Balance* Competitive salary and benefits package