Customer Success Manager

Innocode Software Pvt. Ltd.

Gurgaon

On-site

INR 1,200,000 - 2,100,000

Full time

14 days+

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Job summary

Innocode Ventures in Gurgaon is seeking a customer success professional to own key deliverables and drive product adoption across enterprise clients. You will collaborate with cross-functional teams to ship high-quality outcomes and help ensure customer satisfaction.

The role emphasizes a data-driven approach, mentoring teammates, and contributing to process improvements, with a hybrid work model mixing office presence in Gurgaon and remote work.

Qualifications

Experience in customer success or account management.
Strong communication and problem-solving skills.
Experience with enterprise software.
Data-driven approach to customer success.

Responsibilities

Own key deliverables for the customer success team in Gurgaon.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Customer Success

Account Management

Data Analysis

Communication

SaaS

Job description

Ensure customer satisfaction and drive adoption of our products across enterprise clients.

Responsibilities

Own key deliverables for the customer success team in Gurgaon.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements