Customer Success Manager

Innocode Ventures; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Innocode Ventures in Gurgaon, India is seeking a Customer Success professional to drive adoption of products across enterprise clients. You will own key deliverables for the customer success team in Gurgaon, collaborating with cross-functional stakeholders to ship high-quality outcomes and contribute to process improvements.

The role may involve supporting hiring, mentoring, and customer-facing activities as needed.

Qualifications

• Experience in customer success or account management.
• Strong communication and problem-solving skills.
• Experience with enterprise software.
• Data-driven approach to customer success.

Responsibilities

• Own key deliverables for the customer success team in Gurgaon.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Customer Success

Account Management

Data Analysis

Communication

SaaS

Job description

Job Summary

Ensure customer satisfaction and drive adoption of our products across enterprise clients.

Responsibilities

• Own key deliverables for the customer success team in Gurgaon.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• Experience in customer success or account management
• Strong communication and problem-solving skills
• Experience with enterprise software
• Data-driven approach to customer success

Skills

• Customer Success
• Account Management
• Data Analysis
• Communication
• SaaS