Client Success Lead

Fabhotels; Mumbai, Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Fabhotels is seeking a high-impact professional to own and grow a portfolio of corporate SaaS accounts from Mumbai and Bangalore, driving CXO engagements and revenue expansion. You will lead onboarding, manage new and existing clients, and identify cross-sell and upsell opportunities while ensuring top-tier service delivery.

The role requires deep experience in enterprise account management, client servicing, and strategic farming, with a track record of retention and revenue growth across

Qualifications

• 7-15 years of experience in the SaaS & consulting industry with expertise in account management, client servicing, farming, key accounts, and strategic account management.
• Proven track record in retaining clients through effective communication, issue resolution, and delivery excellence.
• Strong understanding of enterprise sales principles, including cross-selling techniques across multiple product lines.

Responsibilities

• Manage a portfolio of key accounts, ensuring high levels of client satisfaction and retention through proactive account planning, relationship building, and issue resolution.
• Develop and execute strategies to drive cross-selling opportunities, upselling existing services, and renewals to maximize revenue growth.
• Collaborate with internal teams (e.g., engineering, professional services) to deliver tailored solutions that meet clients' evolving needs.
• Analyze market trends and competitor activity to identify new business opportunities for the company.

Skills

Account management

Client servicing

Cross-selling

Strategic account management

Enterprise sales

Relationship building

Delivery excellence

Job description

We are looking for a candidate to own and grow a portfolio of corporate accounts, driving strategic account farming, CXO engagement, revenue growth, and exceptional service delivery.

The role will also focus on leading, onboarding and managing new accounts, identifying cross-sell and upsell opportunities, strengthening key client relationships, and driving long-term account growth and retention.

Roles and Responsibilities :

• Manage a portfolio of key accounts, ensuring high levels of client satisfaction and retention through proactive account planning, relationship building, and issue resolution.
• Develop and execute strategies to drive cross-selling opportunities, upselling existing services, and renewals to maximize revenue growth.
• Collaborate with internal teams (e.g., engineering, professional services) to deliver tailored solutions that meet clients' evolving needs.
• Analyze market trends and competitor activity to identify new business opportunities for the company.

Job Requirements :

• 7-15 years of experience in the SaaS & consulting industry with expertise in account management, client servicing, farming, key accounts, and strategic account management.
• Proven track record in retaining clients through effective communication, issue resolution, and delivery excellence.
• Strong understanding of enterprise sales principles, including cross-selling techniques across multiple product lines.

Location

Mumbai; Bangalore - 5 days working (on-site)