Sales Manager

IIFL Home Loans; Uttar Pradesh; On-site; INR 800,000 - 1,500,000; Full time

Job summary

IIFL Home Loans in Uttar Pradesh seeks a Branch Manager to lead branch operations and drive growth in home loan and mortgage products. You will manage sales, service, and compliance while building strong customer and builder relationships to maximize value, cross-sell opportunities, and ensure exceptional customer experience.

Responsibilities include recruiting and motivating the sales team, implementing strategies to hit targets, overseeing portfolio quality, and coordinating with Risk and

Qualifications

• Experience leading branch sales operations and P&L.
• Strong business development, networking and negotiation skills.
• Excellent interpersonal, communication and problem-solving abilities.
• High motivation, self-starter attitude and bias for action in a high-performance environment.
• Strong analytical skills to track performance and profitability.
• Working knowledge of Excel and sales MIS tools.

Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive homeloan business growth through direct sourcing, connectors, builder tie-ups, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills

Branch leadership

P&L management

Business development

Networking

Negotiation

Communication

Problem-solving

Analytical skills

Excel

Sales MIS/tools

Tools

Excel

Sales MIS tools

Job description

Regular

Job Description

Job Purpose

The role isresponsible for leading branch operations and driving business growthfor home loan and mortgage products. It involves achieving salestargets through team management, market development, and strategicpartnerships. The position focuses on expanding customer acquisition,ensuring compliance, maintaining portfolio quality, and delivering asuperior customer experience across all branch activities.

Key Responsibilities

• Manageoverall branch sales operations, including business development,customer service, and compliance.
• Drive homeloan business growth through direct sourcing, connectors, buildertie-ups, and open-market channels.
• Build andmaintain strong customer and builder relationships to maximizebusiness value and cross-sell opportunities.
• Lead, train,and motivate the sales team; recruit high-performing talent whilefostering engagement.
• Develop andimplement strategies to achieve branch sales targets.
• Monitorbranch portfolio performance and implement corrective measures.
• Ensureadherence to regulatory guidelines, internal policies, and auditrequirements.
• Collaboratewith Operations and Risk teams to streamline loan processes,maintain portfolio quality, and control NPAs.
• Overseecollections for acquired portfolios to ensure healthy asset quality.
• Track markettrends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes.
• Executepromotional campaigns, contests, and innovative initiatives to boostcustomer acquisition.

Skills Required

• Provenability to lead sales teams and manage branch-level P&L.
• Strongbusiness development, networking, negotiation, and influencingskills.
• Excellentinterpersonal, communication, and problem-solving abilities.
• Highmotivation, self-starter attitude, and bias for action in ahigh-performance environment.
• Stronganalytical skills to track performance and drive profitability.
• Workingknowledge of Excel and sales MIS tools