Sales Manager

Lusso Decor; New Delhi; On-site; INR 378,000 - 462,000; Full time

Benefits offered by this job

Incentives on sales

Product training

Mentoring from founders

Job summary

Lusso Decor in Delhi is seeking an experienced sales professional to manage customer engagements from enquiry to installation for premium furnishings. You will handle calls, WhatsApp inquiries, provide clear quotations, negotiate, and close orders from our office on Aurobindo Marg, with occasional client visits.

The role emphasizes high-value, consultative sales with mentoring from founders. Fluent English and good Hindi are essential, and you will coordinate with measurement and installation

Qualifications

• 5–10 years of sales experience, preferably consultative or high-value sales.
• Based in Delhi; relocation not considered.
• Fluent, confident English with good Hindi.
• Friendly, presentable manner with customers.
• Comfortable with numbers, quotations and negotiation.
• Organised with reliable follow-ups.

Responsibilities

• Call back new enquiries quickly from calls, WhatsApp and the website.
• Explain products clearly: fabrics, options and pricing.
• Send quotations, follow up and close orders mostly over the phone.
• Meet customers at the Delhi office and guide them through the range.
• Coordinate with the measurement team and installers on timelines.
• Keep customers updated through installation and resolve concerns promptly.
• Suggest complete solutions with accessories, e.g. rods/tracks, blinds.
• Maintain an updated lead sheet and avoid missing enquiries.
• Occasionally visit client homes when needed.
• Seek reviews and referrals after installation.

Skills

Sales experience

Fluent English

Good Hindi

Organized

Tools

WhatsApp Business

Google Sheets

Email

CRM

Job description

Speak with customers on the phone and at our office, explain our products clearly, close orders and make sure every customer is happy after installation.

• Experience 5–10 years in sales
• Type Full-time, office-based

About the role

Most of our customers come to us ready to buy: they call after seeing our ads, send an enquiry on the website or WhatsApp, visit our office, or are referred by past clients. Most of your day is spent on the phone: understanding what each customer needs, explaining our products and prices clearly, and closing the order. Once a customer confirms, our measurement team visits the site, and you coordinate with our installers so the order is fitted on time and the customer is happy with the result. You will occasionally visit a client's home when a conversation needs it.

What you will do

• Call back every new enquiry quickly, from calls, WhatsApp and the website.
• Understand each customer's needs over the phone and explain our offerings clearly: products, fabrics, options and pricing.
• Send quotations, follow up and close orders, mostly over the phone.
• Meet customers who visit our Aurobindo Marg office and take them through our range.
• Hand confirmed orders to the measurement team and coordinate with our installers on timelines.
• Keep the customer updated from order to installation, and resolve any concerns quickly.
• Suggest the complete solution, for example curtains with the right rods and tracks, or blinds for every window in the room.
• Keep the lead sheet updated so no enquiry is forgotten.
• Visit client homes occasionally, when a customer needs to be met in person.
• Check in after installation to make sure the customer is happy, and ask them for a review and referrals.

What we are looking for

• 5–10 years of experience in sales, ideally consultative or high-value sales.
• Based in Delhi. We are not considering candidates from outside Delhi or who would need to relocate.
• Fluent, confident spoken English. Good Hindi is also important.
• A friendly, well-presented manner with customers.
• Comfortable with numbers, quotations and negotiating.
• Organised and reliable with follow-ups.
• Tech-savvy: comfortable with WhatsApp Business, Google Sheets and email, sharing photos, catalogues and quotes digitally, and quick to learn new tools such as a CRM.
• Comfortable spending most of the day on calls with customers.

Good to have

• Knowledge of fabrics, curtains or window blinds.
• Contacts among architects and interior designers in Delhi.
• Experience in telesales or inside sales.

What you get

• ₹4 LPA fixed (₹33,000 per month) plus incentives on the sales you close.
• A steady flow of filtered enquiries from Google, our website and referrals, not cold calling.
• Quality products from well-known brands, measured and installed by our own team, so you can sell with confidence.
• Product training on our full range of furnishings.
• Premium clients and projects you can be proud of.
• Direct mentoring from the founders, including Sanjiv Sawhney, who has over 25 years in interior design.

Why Lusso Decor

Why work with us

01 Filtered enquiries, not cold calls

Customers find us through Google, our website and referrals. You spend your time helping people who already want to buy.

02 A product you can stand behind

We work with fabrics and materials from well-known brands, and our own team measures and installs every order.

03 Learn from the founders

Work alongside Sanjiv Sawhney, who has over 25 years in interior design, and Karan Sawhney, and learn how the business runs end to end.

Common questions

How do the incentives work?

Incentives are paid on the sales you close, on top of the ₹4 LPA fixed salary (₹33,000 per month). The exact structure is explained on the call and written into your offer letter.

Do I need experience in interiors or furnishings?

It helps, but it is not required. 5–10 years in customer-facing sales works, for example real estate, luxury retail, home appliances or furniture. We train you on the products.

Do I need to be based in Delhi?

Yes. We are only considering candidates who already live in Delhi, so you can reach our Aurobindo Marg office easily every day.

Where will I work?

At our office on Aurobindo Marg, near Saket and Mehrauli. Most of the work is on the phone and at the office. You may occasionally visit a client's home; measurements are done by our separate measurement team.

How important is English?

Very. Many of our clients prefer to speak in English, so fluent, confident spoken English is essential. Good Hindi is also important.

Do you hire freshers for this role?

No. This role needs 5–10 years of sales experience.