Role & responsibilities :
1. Sales Strategy & Execution
- Lead the sales process from prospecting to closure across assigned senior living projects.
- Develop and implement sales plans to achieve monthly and annual revenue targets.
- Conduct high-quality presentations, negotiations, and deal finalizations.
- Ensure consistent pipeline development through proactive engagement with prospects and channel partners.
- Deliver a premium customer experience at every stage of the sales cycle.
2. Lead Management
- Drive timely response and follow-up for all leads through the CRM system.
- Monitor lead-to-conversion ratios and ensure leads progress effectively through the sales funnel.
- Guide the sales team in handling inquiries, nurturing prospects, and achieving higher conversion rates.
3. Customer Engagement & Relationship Management
- Maintain strong relationships with booked customers, providing project updates and resolving queries.
- Drive referral programs and leverage satisfied customers as brand ambassadors.
- Ensure prompt resolution of customer grievances and escalate unresolved issues where necessary.
4. Market Research & Competitive Intelligence
- Track market dynamics, competitor offerings, and emerging customer expectations.
- Share actionable insights with senior management to refine pricing, positioning, and promotional strategies.
- Recommend tactical interventions to strengthen sales performance.
5. Reporting & Analytics
- Deliver daily, weekly, and monthly sales reports, including funnel performance, conversion ratios, and competitor analysis.
- Analyse CRM data to monitor performance and optimize decision-making.
- Present periodic sales performance reviews to management with recommendations.
Preferred candidate profile:
- 5-9 years of proven experience in residential real estate or senior living sales, with at least 2-3 years in a managerial role.
- Strong track record of achieving sales targets and closing high-value deals.
- Excellent negotiation, communication, and team management skills.
- Deep knowledge of real estate transactions, documentation, and customer engagement.
- Proficiency in CRM platforms and MS Office Suite(Excel, PowerPoint, Word).
- Fluency in English; knowledge of regional languages preferred.