Sales Export Executive

Concrete Shop; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The Concrete Shop is seeking an Export Lead Generation & Market Development specialist to identify international opportunities, build a robust pipeline, and coordinate with marketing for global brand visibility. This role emphasizes CRM-driven export sales, market research, and proactive client engagement.

You will manage international inquiries, coordinate documentation and compliance, and drive conversations to convert leads into orders while maintaining professional relationships across

Responsibilities

• Identify and develop international business opportunities through B2B platforms, LinkedIn outreach, international exhibitions and trade fairs, and export agents/distributors.
• Conduct country-wise and region-wise market research to identify high-potential markets and customer segments.
• Build and maintain a strong pipeline of international enquiries.
• Coordinate with marketing for global brand visibility.

Job description

Export Lead Generation & Market Development

• Identify and develop international business opportunities through:
  • B2B platforms (Alibaba, TradeIndia Global, etc.)
  • LinkedIn outreach
  • International exhibitions and trade fairs
  • Export agents and distributors
• Conduct country-wise and region-wise market research
  • Identify high-potential markets and customer segments
• Build and maintain a strong pipeline of international enquiries
• Coordinate with marketing team for global brand visibility

Export Sales Process Management (CRM Driven)

• Maintain complete export sales pipeline in CRM system
• Track stages: Enquiry Qualification Quotation Negotiation Order Dispatch Payment
• Ensure no lead leakage and proper follow-up tracking
• Maintain enquiry database and client communication logs

International Client Handling & Conversion

• Understand client requirements, specifications, and project scope.
• Share product details, technical specifications, and quotations.
• Conduct regular follow-ups and negotiations to close deals.
• Build long-term relationships with international clients.
• Ensure professional and timely communication at all stages

Commercial Control & Risk Management

• Ensure pricing is aligned with company-approved margins
• Avoid unauthorized discounts or commercial commitments
• Ensure safe payment terms:
  • Advance payment / Letter of Credit (LC) preferred
  • Credit terms only with management approval
• Conduct basic client verification before finalizing orders.
• Avoid high-risk transactions without approval

Export Documentation & Compliance

• Prepare and manage export documentation including:
  • Commercial Invoice
  • Packing List
  • Shipping Documents
  • Certificates (if applicable)
• Coordinate with freight forwarders, CHA, and logistics partners.
• Ensure compliance with international trade regulations and documentation standards.

Internal Coordination & Execution

• Coordinate with design, production, and dispatch teams
• Ensure timely production, packaging, and shipment
• Track order progress and update clients regularly
• Ensure commitment vs delivery alignment

Service Level & Response Time (SLA)

• Respond to all international enquiries within 24 hours.
• Share quotations within 48 hours.
• Maintain regular follow-up cycle (every 35 days).
• Ensure timely updates to clients throughout order lifecycle.

Branding, Ethics & Compliance

• Maintain strong brand positioning of The Concrete Shop in international markets.
• Ensure no false commitments or misleading information to clients.
• Strictly prohibited:
  • Unauthorized pricing or discounts
  • Misrepresentation of product or company
  • Unethical business practices
• Ensure all activities follow company policies and global business standards.

Reporting, MIS & Analytics

• Maintain export MIS using CRM
• Prepare and submit:
  • Weekly pipeline report
  • Monthly performance report
  • Market insights and competitor analysis
• Track performance metrics and provide improvement inputs