TRAVEL Sales consultant

Explore & More; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Explore And More is seeking a target-driven Sales Consultant to join our travel sales team. The role focuses on lead generation, enquiry handling, and converting enquiries into bookings while delivering excellent customer service throughout the journey.

The candidate will be responsible for lead generation, outbound sales, and achieving monthly targets in a customer-facing, incentive-based environment. Proficiency with WhatsApp, Excel/Google Sheets, and CRM systems is beneficial.

Qualifications

• 2–4 years of relevant experience in travel sales, tourism, hospitality sales or a similar customer-facing sales role.
• Strong verbal communication and interpersonal skills.
• Genuinely enjoys talking to customers and building relationships.
• Comfortable with cold calling and outbound sales.
• Confident handling of enquiries, objections and negotiations.
• Translate customer requirements into suitable travel solutions.

Responsibilities

• Lead Generation & Cold Calling.
• Enquiry Handling & Lead Conversion.
• Itinerary & Quotation Coordination.
• Sales Target Achievement.
• Customer Relationship Management.
• Post-Sales & Customer Support.
• Reporting & CRM Management.

Skills

Travel Sales

Lead Conversion

Cold Calling

Customer Handling

Sales Negotiation

Follow-up Management

Itinerary & Quotation Handling

Relationship Building

Target Achievement

Communication Skills

Confident Communicator

Persuasive Selling

Energetic

Organized

Ownership

Tools

WhatsApp

Excel/Google Sheets

CRM systems

Job description

About the Role

Explore And More is looking for a target-driven and customer-focused Sales Consultant to join our travel sales team.

The ideal candidate should genuinely enjoy speaking with customers, understanding their travel requirements, recommending suitable travel solutions, and converting enquiries into confirmed bookings.

This is a sales-focused, target-based role where the candidate will be responsible for both lead conversion and proactive sales generation, along with providing a smooth and professional customer experience throughout the booking journey and after-sales process.

Key Duties & Responsibilities

1. Lead Generation & Cold Calling

2. Enquiry Handling & Lead Conversion

3. Itinerary & Quotation Coordination

4. Sales Target Achievement

5. Customer Relationship Management

6. Post-Sales & Customer Support

7. Reporting & CRM Management

Candidate Profile

We are looking for someone who:

• Has 2–4 years of relevant experience in travel sales, tourism, hospitality sales, holiday packages or a similar customer-facing sales role.
• Has strong verbal communication and interpersonal skills.
• Genuinely enjoys talking to customers and building relationships.
• Is comfortable with cold calling and outbound sales.
• Is confident in handling customer enquiries, objections and negotiations.
• Can understand customer requirements and translate them into suitable travel solutions.
• Is highly target-oriented, self-motivated and performance-driven.
• Is comfortable working in an incentive-based and target-driven environment.
• Has good follow-up discipline and understands the importance of timely communication.
• Can handle customers politely, patiently and professionally—even in difficult situations.
• Has basic knowledge of travel destinations, hotels, transportation and holiday packages.
• Is comfortable using WhatsApp, Excel/Google Sheets, CRM systems and other digital communication tools.
• Can work independently while coordinating effectively with the internal team.

Key Skills

Required:

• Travel Sales
• Lead Conversion
• Cold Calling
• Customer Handling
• Sales Negotiation
• Follow-up Management
• Itinerary & Quotation Handling
• Relationship Building
• Target Achievement
• Communication Skills

Personal Attributes:

• Confident communicator
• Persuasive but customer-friendly
• Energetic and proactive
• Patient and polite
• Highly organized
• Target-oriented
• Comfortable with performance-based incentives
• Strong sense of ownership

What Success in This Role Looks Like

The successful candidate will be expected to:

• Generate and convert travel sales consistently.
• Achieve assigned monthly sales targets.
• Maintain a strong and active lead pipeline.
• Follow up with leads systematically.
• Deliver a professional customer experience from first enquiry through post-sales support.
• Contribute to repeat business and customer referrals.