Associate Center Manager | Cult.Fit | Pune

cult fit; Pune District; Sur place; INR 311 000 - 380 000; Plein temps

Résumé du poste

Cultfit is seeking a Centre Manager in Pune (Wakad, Pine) to lead a busy fitness centre, drive member sales, and ensure a seamless service experience.

You will own daily operations, schedules, inventory, and a high-quality member journey, while building a welcoming community. Requires 2–5 years in sales/operations and a Bachelor’s or Diploma; shift-based schedule applies (straight and split shifts).

Qualifications

• Bachelor's or Diploma required.
• 2–5 years in sales, operations, hospitality, retail or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.

Responsabilités

• Lead monthly membership targets, renewals and upsells; drive walk-in conversions.
• Oversee centre operations, schedules, trainer punctuality and facility readiness.
• Ensure incident-free member experience; document feedback for continuous improvement.

Connaissances

Strong communication

Customer handling

Ownership

Problem solving

Team coordination

Formation

Bachelor's/Diploma degree

Description du poste

Location: Wakad,Pine

Salary : 3.45 LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

Ensure smooth daily operations using the prescribed checklist tools.

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

Bachelors/Diploma degree.

2-5 years of experience in sales, operations, hospitality, retail, or service roles.

Strong communication and customer-handling skills.

High ownership and problem-solving ability.

Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

Morning shift: 5:30 AM to 2:30 PM

Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires

reporting to the center in both the morning and evening:

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:00 PM to 10:00 PM